Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michele Millet

Luling,LA

Summary

Dynamic insurance professional with a proven track record at Higginbotham Insurance Agency, excelling in customer service and account management. Skilled in property and auto insurance, I effectively resolved complex inquiries and streamlined claims processes, enhancing client satisfaction and operational efficiency. Committed to professionalism and ethics in all interactions.

Overview

44
44
years of professional experience
1
1
Certification

Work History

Insurance Agent

Higginbotham Insurance Agency
04.2007 - Current
  • Assisted clients with insurance policy inquiries and coverage options.
  • Supported the processing of new insurance applications and renewals.
  • Learned to evaluate client needs through effective communication and active listening.
  • Gained proficiency in using CRM software for client management tasks.
  • Developed customer service skills by addressing client concerns promptly and professionally.
  • Built strong relationships with clients through consistent communication and excellent customer service.

Insurance Specialist

Harold J Brue State Farm Agency
01.1982 - 03.2007
  • Analyzed insurance claims to ensure compliance with policies and regulations.
  • Developed and implemented training programs for new staff on claims processing systems.
  • Streamlined workflow processes to enhance efficiency in claims handling and customer service.
  • Collaborated with underwriting teams to assess risk factors and improve policy offerings.
  • Resolved complex customer inquiries, enhancing satisfaction through effective communication skills.
  • Conducted regular audits of claims for accuracy, ensuring adherence to company standards.
  • Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.

Education

Bachelor of Science - Finance

University of New Orleans
New Orleans, LA
05-1983

Skills

  • Customer service
  • Licensed insurance agent
  • Professionalism and ethics
  • Quotes and sales
  • Property insurance
  • Auto insurance
  • Account management

Certification

  • Licensed Property and Casualty -
  • CIC designation
  • Licensed Life and Health

Timeline

Insurance Agent

Higginbotham Insurance Agency
04.2007 - Current

Insurance Specialist

Harold J Brue State Farm Agency
01.1982 - 03.2007

Bachelor of Science - Finance

University of New Orleans

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Michele Millet