MICHELE POLLARD
FLOWERY BRANCH
Summary
Dedicated Internal Service Advisor with a strong work ethic and exceptional attention to detail. Proven ability to handle customer complaints effectively while streamlining processes to enhance productivity.
Overview
10
10
years of professional experience
Work History
Service Advisor
Stone Mountain Toyota
06.2026 - Current
- Provided exceptional customer service to enhance client satisfaction and retention.
- Coordinated service appointments, optimizing workflow and minimizing wait times.
- Maintained accurate records of services performed, ensuring compliance with company standards.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
Internal Service Advisor
Stone Mountain Toyota
Lilburn, GA
02.2018 - 06.2026
- Coordinated with technicians to prioritize work orders, maximizing productivity and minimizing downtime.
- Maintained detailed records of services performed, ensuring accuracy for billing purposes and future reference.
- Streamlined internal processes for increased efficiency and productivity within the service department.
- Facilitated ongoing communication between customers and technicians during repair process, keeping all parties informed on progress updates.
- Coordinated with parts department to determine availability of necessary components.
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Reported employee garnishments to deduct correct amounts.
- Verified attendance, hours worked, and pay adjustments and post information into designated records.
Service Cashier
Jim Ellis Buick Gmc - Mall Of Georgia
Buford, GA
04.2016 - 02.2018
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers with inquiries and provided product information.
- Maintained cash drawer accuracy through regular reconciliations.
- Collaborated with team members to streamline checkout procedures.
- Inspected service repair orders and parts invoices to encourage proper completion and accuracy.
- Completed end-of-day closing procedures thoroughly and efficiently, preparing the register for the next business day''s opening staff member.
- Maintained knowledge and understanding of extended service policies to accurately process extended warranty payments for repair orders.
Education
GED -
SEQUOYAH HIGH
Canton, GA05-2008
Skills
- Strong work ethic
- Customer service
- Attention to detail
- Listening skills
- Multitasking and organization
- Computer skills
- Handling customer complaints
- Data entry
- Cost estimation
- Account management
Timeline
Service Advisor
Stone Mountain Toyota
06.2026 - Current
Internal Service Advisor
Stone Mountain Toyota
02.2018 - 06.2026
Service Cashier
Jim Ellis Buick Gmc - Mall Of Georgia
04.2016 - 02.2018
GED -
SEQUOYAH HIGH