Michele Rattin
Buckingham,IL
Summary
Highly qualified individual with exemplary customer service and organizational skills. Proficient in Quickbooks, EPIC, Electronic Medical Record Software, scheduling and records maintenance. Offering 20 years' experience in an administrative position and an excellent grasp of various insurance guidelines.
Overview
20
20
years of professional experience
Work History
Director of Business Operations
Harvest View Senior Living
Herscher, IL
01.2021 - Current
- Perform general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Monitor premises, screen visitors, update logs and issue passes to maintain security.
- Coordinate bookkeeping activities in QuickBooks including invoicing and accounts payable.
- Sort and distribute office mail and record incoming shipments for corporate records.
- Create and send invoices for residents for monthly rental and miscellaneous charges
- Perform new hire orientations, providing information and insight into corporate policies and procedures.
- Developed and optimized organizational systems to boost efficiency and keep operations scalable and agile for changing demands.
Patient Service Representative
Presence Medical Group
Bourbonnais,IL Till 2/21/16 Transferred To Clifton, IL
05.2007 - 11.2020
- Provided full front receptionist and administrative support for multi-physician practice
- Increased collection rate in company for co-pays and past balances due
- Full working knowledge of EPIC Electronic Medical Record software
- Data entry and verified all patient demographics and insurance billing information
- Scanned medical documents into patient charts for physician review
- Coordinated between patients and healthcare professionals to meet patient needs
- Adeptly managed multi-line phone system and pleasantly greeted all patients
Receptionist
OAK
Bradley, IL
08.2006 - 05.2007
- Registered all patient demographics and insurance billing information
- Collected co-pays and balances due while working checkout
- Answered, scheduled appointments based on Physician availability and established load parameters, and directed incoming calls using multi-line telephone system
- Provided clerical support to all team members to improve office efficiency and enhance productivity
Receptionist
Medical Group of Kankakee County
Herscher, IL
09.2002 - 10.2006
- Greeted and checked in patients
- Collected co-pays, made nightly deposits
- Scheduled appointments
- Scanned medical documents into patients chart for physician review
- Provided clerical support to all team members to improve office efficiency and enhance productivity
- Organized paperwork such as charts and reports for office and patient needs
Education
High School Diploma -
BBCHS
Bradley, IL05.1988
Skills
- Knowledge of complete general office operations
- Fully trained in EPIC Electronic Medical Records Software
- Ability to work independently in fast-paced environment
- Professional phone etiquette
- Customer service-oriented
- QuickBooks proficient
Timeline
Director of Business Operations
Harvest View Senior Living
01.2021 - Current
Patient Service Representative
Presence Medical Group
05.2007 - 11.2020
Receptionist
OAK
08.2006 - 05.2007
Receptionist
Medical Group of Kankakee County
09.2002 - 10.2006
High School Diploma -
BBCHS
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