Michele Sauve
Yellowstone National Park County (historical),Way
Summary
High-energy, hardworking server skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.
Helpful Certified Nursing Assistant committed to making patients feel comfortable and secure. Proficient in cleaning and sanitizing patient rooms, documenting observations and examining for symptoms. Compassionate approach to dealing with those under duress.
Overview
8
8
years of professional experience
Work History
Server
Xanterra Parks & Resorts At Yellowstone
Yellowstone National Park County (historical), WH
05.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Stayed informed about daily specials, new menu items, promotions.
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Server
Pier 220
Titusville, Florida
02.2024 - 05.2024
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Maintained records of transactions made during shift as required by law or company policy.
Intake Specialist
Medfast Urgent And Primary Care
Titusville, FL
09.2023 - 10.2023
- Answered and logged incoming inquiries via phone, fax and email.
- Maintained positive attitude and effectively de-escalated clients during crisis situations.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Made outbound calls to providers to obtain information necessary to create or update authorization.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
- Received inbound calls to obtain clinical information from providers to create authorizations and referrals.
- Updated patient information on computer system to maintain billing accuracy.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
Nanny
Raina Palta
Sant Barbara , CA
01.2022 - 05.2023
- Tended to children's general needs while providing supervision for safety in day-to-day activities.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Provided safe transportation to and from activities and events.
- Followed routines to foster stability and structure in children's lives during parental absences.
- Regulated children's schedules to balance rest, learning and play.
- Encouraged safe, positive behavior by redirecting children to take positive action.
- Engaged children with games and puzzles to promote mental development and enjoyment.
- Bathed and dressed babies, changed diapers and prepared bottles and feeding equipment.
- Assisted children with completing homework and special assignments to improve academic performance.
- Interacted positively with children to promote mental and emotional development.
- Aided with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
Barista
Starbucks
Sant Barbara , CA
08.2022 - 10.2022
- Achieved cost-savings by developing functional solutions to problems.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Maintained schedule of class assignments to meet deadlines.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Gave details on coffee blends and preparation descriptions to customers.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Greeted guests with pleasant smile and superior customer service.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Received and accurately processed customer payments.
- Supported highest standards of conduct and service to support company reputation.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Collected payments and provided accurate change.
Server/Bartender
The Lark Santa Barbara
Santa Barbara, CA
05.2022 - 10.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
Certified Nursing Assistant
American In Home Care
Titusville, FL
05.2020 - 12.2021
- Protected patients by monitoring conditions and promptly reporting problems to RNs
- Improved patient quality of life by assisting with daily living activities
- Moved patients smoothly between beds, wheelchairs, and other locations
- Offered support, companionship, and stimulation through conversation and recreation
- Supported registered nursing staff by helping develop and carry out effective care plans
- Kept patients clean, dry, and properly cared for under direction of registered nurses
- Maximized patient comfort by keeping rooms clean and consistently meeting individual needs
- Maintained safety standards with proper handling and disposal of biomedical waste
- Helped patients move safely with skilled mobility support
- Avoided treatment errors, carefully checking personal details and medication information
- Helped patients with limited mental and physical capacity handle daily living tasks such as feeding and grooming.
Waitress
Sonny's BBQ
Titusville, FL
10.2020 - 10.2021
- Managed needs of tables at once with expert service, using good multitasking and time management abilities to stay on top of demands
- Assisted kitchen staff with handling high-volume loads, garnishing plates and preparing simple items like desserts and salads
- Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift
- Upsell to the customers
Volunteer
Parrish Medical Center
Titusville, FL
01.2018 - 01.2019
- Performed wide range of administrative, analytical and support duties and functions relating to various aspects of organization.
- Maintained ongoing email lists and excel spreadsheets to send information to volunteers.
- Answered phone calls and replied to inquiries or directed caller to appropriate personnel.
- Encouraged people to be active in community through organizational events and projects.
- Set up tables and chairs and unloaded equipment for various volunteer events.
Waitress
Shilohs Steak and Seafood
Titusville, FL
01.2017 - 01.2019
- Assisted kitchen staff with handling high-volume loads, garnishing plates and preparing simple items like desserts and salads
- Supported cleanliness targets by addressing dining room, bathrooms, and other areas during and at end of each shift
- Managed needs of tables at once with expert service, using good multitasking and time management abilities to stay on top of demands
- Communicated with kitchen staff to ensure correct and timely delivery of food
- Maintained safe food handling and sanitation standards
- Maintained customer loyalty by addressing issues immediately, looping in management for advanced issues
- Cleaned tables, completed closing duties, and re-stocked tableware and supplies.
Certified Nursing Assistant
Parrish Medical Center
Titusville, FL
08.2018 - 11.2018
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Reported changes in patient condition to registered nurse or physician.
- Transported patients to treatment units, using wheelchair or strher.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Served meals to patients in their rooms and assisted with feeding when needed.
Education
High school diploma -
Astronaut High School
Titusville, FL05.2018
Nursing CPR/First Aid Certified Nurse Assistant Certified monitor tech Alzheimer's care training Coursework in medical terminology -
Eastern Florida State College
Skills
- Customer service
- CPR/First aid
- Up selling
- Time management
- Task prioritization
- Menu Memorization
- Dining Customer Service
- Table Setting Arrangements
- High-Volume Dining
- Check Payment Processing
- Liquor, Wine and Food Service
- Relationship Building
- Workflow Coordination
- Warm and Friendly
- Service Oriented
Timeline
Server
Xanterra Parks & Resorts At Yellowstone
05.2024 - Current
Server
Pier 220
02.2024 - 05.2024
Intake Specialist
Medfast Urgent And Primary Care
09.2023 - 10.2023
Barista
Starbucks
08.2022 - 10.2022
Server/Bartender
The Lark Santa Barbara
05.2022 - 10.2022
Nanny
Raina Palta
01.2022 - 05.2023
Waitress
Sonny's BBQ
10.2020 - 10.2021
Certified Nursing Assistant
American In Home Care
05.2020 - 12.2021
Certified Nursing Assistant
Parrish Medical Center
08.2018 - 11.2018
Volunteer
Parrish Medical Center
01.2018 - 01.2019
Waitress
Shilohs Steak and Seafood
01.2017 - 01.2019
High school diploma -
Astronaut High School
Nursing CPR/First Aid Certified Nurse Assistant Certified monitor tech Alzheimer's care training Coursework in medical terminology -
Eastern Florida State College