Michele Sebastian
Madison,WI
Summary
Versatile and achievement-oriented professional with a background at UW Health, where I enhanced patient satisfaction and streamlined processes. Skilled in EMR (Epic) proficiency and exceptional at problem-solving, I consistently exceeded performance metrics, fostering strong relationships to grow business opportunities.
Overview
25
25
years of professional experience
Work History
Guest Services Associate
Kwik Trip
01.2023 - Current
- Greeted guests upon arrival by providing warm welcome.
- Performed cash and card transactions to complete guest purchases.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Lab Order Entry Associate
Exact Sciences Corp
10.2021 - 11.2022
- Examined Cologuard orders to confirm accuracy, completeness and adherence to customer requirements.
- Consistently met or exceeded individual performance metrics related to order processing speed, accuracy, and customer satisfaction ratings.
Captioning Assistant
CAPTEL
06.2020 - 10.2021
- Listened to speakers and repeated words verbatim into voice recognition software and/or utilized keyboarding to provide telephone communication for deaf/hard of hearing clients
- Maintained high-quality standards by consistently meeting or exceeding established performance metrics.
Operations Assistant, Transplant Department
UW Health
06.2000 - 06.2020
- Obtained demographic information from patient/family/provider in order to obtain a medical record number for the EHR (Epic) to begin the process for kidney, liver or pancreas transplant.
- Enhanced patient satisfaction by promptly addressing inquiries and providing a high level overview of the transplant process
- Managed high-volume referral requests by prioritizing tasks and maintaining organized records.
Senior Scheduler (outpatient Rehab Clinic)
UW Health
01.2010 - 08.2015
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled appointments for adult and pediatric neurological physical, occupational, and speech therapies.
- Scheduled appointments for adult orthopedic physical therapy
- Built and maintained schedule templates for medical providers and therapists
Department Assistant, Senior (Home Health Agency)
UW Health
07.2001 - 12.2009
- Conducted routine audits of DME levels to ensure sufficient stock and anticipate future needs accurately.
- Developed strong relationships with referral sources such as physicians, therapists, and case managers to grow business opportunities.
- Participated in regular continuing education courses to enhance professional development within the industry.
Health Unit Coordinator
UW Health
06.2000 - 07.2001
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assisted with processing patient admissions, transfers and discharges.
Education
No Degree - General Business Studies
Upper Iowa University
Fayette, IASkills
- Time management
- Hospitality services
- Listening skills
- Issue resolution
- Strong empathy
- Patience and composure
- Effective planning
- Problem-solving skills
- Writing and verbal communication
- Managing expectations
- Medical and insurance terminology
- EMR (Epic) proficiency
Timeline
Guest Services Associate
Kwik Trip
01.2023 - Current
Lab Order Entry Associate
Exact Sciences Corp
10.2021 - 11.2022
Captioning Assistant
CAPTEL
06.2020 - 10.2021
Senior Scheduler (outpatient Rehab Clinic)
UW Health
01.2010 - 08.2015
Department Assistant, Senior (Home Health Agency)
UW Health
07.2001 - 12.2009
Operations Assistant, Transplant Department
UW Health
06.2000 - 06.2020
Health Unit Coordinator
UW Health
06.2000 - 07.2001
No Degree - General Business Studies
Upper Iowa University
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