Michele Van Dort
Wolf Creek,USA
Summary
Detail-Oriented with experience in retail, hospitality and office management. Well versed in managing staff and overseeing daily operations within all settings. Delivered high-quality customer service, addressing guest inquiries effectively. Committed to maintaining organizational standards and enhancing guest satisfaction through proactive problem-solving.
Overview
1
1
year of post-secondary education
30
30
years of professional experience
Work History
Front Desk Clerk
Hilton Hotels
Helena, Montana
01.2026 - 10.2026
- Check-ins and check-outs
- Process payments and refunds
- Made Reservations
- Resolve guest complaints and service requests
- Cross-department collaboration with housekeeping and maintenance
- Used to working in fast paced environment
Head Housekeeper
Wolf Creek Angler
Wolf Creek, MT
01.2021 - 01.2026
- Managed housekeeping inventory.
- Oversaw laundry operations.
- Conducted inspections to ensure rooms met quality standards.
- Maintained daily schedules for room cleaning and servicing.
- Monitored exterior property appearance, including walkways, decks, and grounds.
- Reported maintenance issues and coordinated repairs with management and staff.
Owner / Manager / Human Resources
1 Stop Signs
Chandler, AZ
01.1997 - 01.2011
- Led hiring, onboarding, employee evaluations, and terminations to build a skilled and cohesive workforce.
- Processed payroll, payroll taxes, and quarterly tax reporting.
- Conducted staff meetings to ensure productivity and quality control.
- Administered company health insurance and vehicle insurance policies.
- Ensured efficient day-to-day business operations.
- Coordinated marketing and advertising efforts to enhance brand visibility and attract new customers.
- Managed customer orders from initial inquiry through project completion.
- Maintained quality control standards before product shipment to ensure customer satisfaction and reduce returns.
- Performed monthly inventory management and tracking.
Education
Bachelor of Science - Parks And Recreation Management
Scottsdale Community College
Scottsdale, AZ 10.2007 - 05.2008
Apollo High School
Glendale , AzSkills
- Housekeeping Management
- Staff Training & Supervision
- Inventory Management
- Office suite software
- PEP software
- Problem solving
- Quality and control
- Customer service relations
Volunteer Experience
- Assisted Living Volunteer, 01/01/92, 12/31/93, Provided companionship and support for elderly individuals while caregivers were unavailable., Assisted with light housekeeping, meal preparation, and daily living tasks., Offered social interaction and emotional support to residents.
- Craft Activity Volunteer, Phoenix Children’s Hospital, 01/01/96, 12/31/97, Organized and led arts and crafts activities for children in the cancer ward., Engaged patients in painting, drawing, and sculpting projects., Created positive and enjoyable experiences for young patients during treatment.
- First Aid & CPR Instructor, American Red Cross, 01/01/98, 12/31/02, Taught First Aid and CPR certification classes to groups of 10–12 students., Instructed participants in life-saving techniques and emergency response procedures., Demonstrated proper CPR methods and basic first aid skills., Promoted safety awareness and emergency preparedness.
Timeline
Front Desk Clerk
Hilton Hotels
01.2026 - 10.2026
Head Housekeeper
Wolf Creek Angler
01.2021 - 01.2026
Bachelor of Science - Parks And Recreation Management
Scottsdale Community College
10.2007 - 05.2008
Owner / Manager / Human Resources
1 Stop Signs
01.1997 - 01.2011
Apollo High School