Michele L. Miller
Sun City West,AZ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Xpac Packaging Company
10.2021 - 05.2024
- Detail-oriented customer service representative
- Knowledgeable of all MS Office products
- Worked with International clients alongside John Deere reps
- Hardworking with excellent organizational skills
- Eager to contribute to team success through hard work
Merchandising Associate
Lowe's
01.2015 - 10.2021
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Restructured company merchandising standards to increase customer traffic and product exposure.
- Promoted seasonal products and trends to move stock and prepare for incoming inventory.
- Created interior displays to promote products in alignment with corporate sales objectives.
IT Technician
Precision Comuters
02.2013 - 07.2013
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
IT Technician
Molyneaux Insurance Inc.
05.2003 - 02.2013
- Delivered network technology training to junior team members and end-users, enhancing knowledgebase and team productivity.
- Investigated and corrected problems with printers, copiers and other peripheral devices.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Configured hardware, devices and software to set up work stations for employees.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Education
No Degree - Psychology
University of Northern Iowa
Cedar Falls, IAHigh School Diploma -
Waterloo West High School
Waterloo, IA05.1988
No Degree - Criminal Justice
SNHU
OnlineSkills
- Freight Management
- Paperwork Processing
- Product Knowledge
- Data Collection
- Data Entry
- Money handling abilities
- Customer Education
- Retail store support
- Order Fulfillment
Timeline
Customer Service Representative
Xpac Packaging Company
10.2021 - 05.2024
Merchandising Associate
Lowe's
01.2015 - 10.2021
IT Technician
Precision Comuters
02.2013 - 07.2013
IT Technician
Molyneaux Insurance Inc.
05.2003 - 02.2013
No Degree - Psychology
University of Northern Iowa
High School Diploma -
Waterloo West High School
No Degree - Criminal Justice
SNHU