Michella Carter
Tuscaloosa,AL
Summary
Passionate and accomplished salon owner, stylist and hair educator with 20+ year track record of success in business development, customer service and team building. Possesses entrepreneurial spirit, deep understanding of market trends, and keen eye for growth opportunities.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Salon Co-owner/Stylist
Royalty Family Haircare
Tuscaloosa, AL
11.2013 - Current
- Maintained daily, monthly, and quarterly records of costs and revenue.
- Mentored salon staff through regular training sessions and performance evaluations, fostering professional growth.
- Developed strong relationships with clients, leading to increased repeat business and referrals.
- Scheduled regular follow-up appointments with clients to ensure they remained satisfied with their purchases and styling advice.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Determined appropriate hair treatments based on conditions and textures.
- Researched and evaluated current and potential products used by service staff.
- Utilized best practices theory when selecting vendors and products.
- Oversaw daily salon operations and executed general salon duties.
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
Master Stylist
Gilda's Salon & Day Spa
Tuscaloosa, AL
02.2011 - 02.2013
- Recognized as a top stylist in the salon for dedication to ongoing education and mastery of new techniques.
- Implemented effective time management strategies to reduce wait times for clients while maintaining quality service.
- Increased salon revenue by promoting and selling various hair care products, treatments, and services.
- Maintained a loyal clientele through consistent delivery of exceptional customer service and high-quality results.
- Enhanced client satisfaction by providing personalized hair consultations and recommending tailored styling solutions.
- Delivered expert color treatments using professional judgment to achieve desired outcomes while maintaining hair health.
- Strengthened client trust by effectively addressing concerns and resolving any issues related to their hair services.
- Educated customers on products to maximize benefits.
- Utilized latest techniques in balayage, ombre, highlights and color correction.
- Attended hair shows, classes and seminars to stay up-to-date on latest trends.
Salon Owner/Master-Manager Stylist
Hair Master's Salon
Tuscaloosa, AL
05.2003 - 02.2011
- Consulted with customers to assess needs and propose optimal solutions.
- Boosted customer satisfaction by implementing innovative salon services and personalized consultations.
- Increased client retention by delivering exceptional customer service and maintaining a welcoming atmosphere.
- Conducted market research to stay abreast of industry trends, incorporating popular styles into salon offerings regularly.
Education
Associate of Applied Science - Associate Degree
Shelton State Community College
Tuscaloosa, AL 05.1999
High School Diploma -
Central High School
Tuscaloosa, AL 12.1994
Skills
- Extensions
- Product Education
- Hair styling techniques
- Planning and execution
- Employee Training
- Hair Coloring
- Business Management
- Highlighting
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasker
- Reliability
- Excellent Communication
- Team Collaboration
- Effective Communication
- Decision-Making
- Adaptability
- Interpersonal Skills
- Analytical Thinking
- Inventory Management
- Color Corrections
Certification
Certified Cosmotology Instructor, Alabama Board of Cosmotology - March 2006-Present
Timeline
Salon Co-owner/Stylist
Royalty Family Haircare
11.2013 - Current
Master Stylist
Gilda's Salon & Day Spa
02.2011 - 02.2013
Salon Owner/Master-Manager Stylist
Hair Master's Salon
05.2003 - 02.2011
Associate of Applied Science - Associate Degree
Shelton State Community College
High School Diploma -
Central High School
Certified Cosmotology Instructor, Alabama Board of Cosmotology - March 2006-Present
Similar Profiles
Shamiyah SmithShamiyah Smith
Cosmetologist at Royalty Family HaircareCosmetologist at Royalty Family Haircare
Michela Cooper-CarterMichela Cooper-Carter
Salon Co-owner/Stylist at Royalty Family HaircareSalon Co-owner/Stylist at Royalty Family Haircare
JoLee Grandy HallJoLee Grandy Hall
Cosmetologist Salon Owner at Traditions Family HaircareCosmetologist Salon Owner at Traditions Family Haircare