Michelle Albert
Houston,TX
Summary
Dynamic Sales Associate Specialist with a proven track record at Sears Hometown & Outlet Stores Inc., excelling in customer retention and satisfaction. Leveraged sales expertise and exceptional communication skills to resolve complex problems and build lasting customer relationships. Adept in cash handling and maintaining visually appealing environments, consistently contributing to team success and positive brand reputation.
Overview
12
12
years of professional experience
Work History
Sales Associate Specialist
Sears Hometown & Outlet Stores Inc.
07.2007 - 07.2019
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Education
Bachelor's - Administrative Justice in Public Affairs
Texas Southern University
Houston, TX08.2008
Diploma -
Worthing High School
Houston, TX05.1999
Skills
- Cash Handling
- Goal-Oriented
- Stock management
- Sales expertise
- Complex Problem-Solving
- Cash Register Operation
- Point of sale operation
- Cold-calling
- Customer Service
- Strong Communication and Interpersonal Skills
- Honest and Dependable
- Creative Thinking
- Excellent Written and Verbal Communication
- Decision-Making
Timeline
Sales Associate Specialist
Sears Hometown & Outlet Stores Inc.
07.2007 - 07.2019
Bachelor's - Administrative Justice in Public Affairs
Texas Southern University
Diploma -
Worthing High School
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