Michelle Alonso -Hernandez
Mableton,GA
Summary
Dynamic and detail-oriented professional with proven customer service expertise at Peach State Pediatrics. Skilled in appointment scheduling and front office management, I excel in optimizing time management and enhancing visitor experiences. Recognized for maintaining a welcoming environment and effectively managing multi-line phone systems, ensuring seamless communication and operations.
Overview
3
3
years of professional experience
Work History
Front Desk Receptionist
Peach State Pediatrics
Austell, GA
01.2024 - Current
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted and assisted visitors, ensuring a welcoming and professional front desk environment.
- Scheduled appointments and maintained calendar for office staff, optimizing time management.
- Processed incoming and outgoing mail, ensuring timely delivery of correspondence.
Cashier/Community Service
Mooyah
Mableton, GA
10.2022 - 12.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Managed inventory restocking to ensure product availability on sales floor.
- Collaborated with team members to maintain cleanliness and organization in checkout area.
Education
Pebblebrook High School
Mableton, GASkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Telephone etiquette
- Appointment scheduling
- File organization
- Front office management
- Mail distribution
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Peach State Pediatrics
01.2024 - Current
Cashier/Community Service
Mooyah
10.2022 - 12.2023
Pebblebrook High School