Open To Work
MICHELLE ALVARADO
San Antonio
Work Preference
Summary
Dedicated professional with strong skills in direct patient care, vital signs monitoring, and patient relationship building. Proven ability to manage schedules, prioritize tasks, and adapt to changing environments. Seeking to leverage experience and skills in a new role as a Patient Care Technician to support and enhance patient outcomes.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Intermediate Scheduler
UT Health San Antonio
San Antonio
03.2026 - Current
- Coordinated appointment schedules for the Infusion Clinic for the Center for Brain Health.
- Reviewed and adjusted schedules based on operational demands and feedback.
- Managed patient flow to optimize clinic operations and enhance service delivery.
- Communicated with staff to resolve scheduling conflicts and ensure coverage.
- Ensured compliance with established policies and procedures related to scheduling activities.
- Maintained positive working relationship with fellow staff and management.
- Utilized electronic scheduling systems to maintain accurate patient records.
- Answered phones and routed voicemails to respective employees.
- Maintained front desk to provide positive a positive first impression.
Patient Care Technician
Mission Trail Baptist Hospital
San Antonio
11.2024 - Current
Patient Care Assistant
CDS
San Antonio
05.2023 - Current
- In Texas
Patient Care Assistant
Girling Health Care
San Antonio
08.2020 - 05.2023
- Assisted the Registered Nurse with patient care by taking vital signs, performing blood glucose checks, and positioning patients.
- Assisted patients with eating, bathing, and grooming to promote independence in daily living activities.
- Assisted patient with transportation to doctor appointments and grocery shopping.
- Provided light housekeeping, cooking, laundry, sweeping and mopping.
- Scheduled doctor appointments, managed medications and refills.
- Answer patient call and address their needs and concerns.
- Assisted patient by checking vital signs, administering medication and supervising exercise.
- Utilized computer systems for charting patient data.
- Transported patient to doctor appointments and grocery shopping.
- Supported the Registered Nurse with patient care, including taking vital signs, performing blood glucose checks, and positioning patients.
- Transported patient to testing within the hospital.
- Documented patient diagnostics and health changes to provide accurate information for ongoing treatment and care planning.
Patient Care Assistant
METHODIST METROPOLITAN HOSPITAL
San Antonio
08.2020 - 12.2020
Patient Care Coordinator
DR JOHN P. SCHMITZ
San Antonio
05.2010 - 02.2020
- Coordinated patient appointments and managed scheduling for efficient clinic operations.
- Facilitated communication between patients, physicians, and healthcare staff effectively.
- Monitored patient follow-up requirements to ensure continuity of care.
- Followed up with discharged patients after they left the facility to ensure they were receiving adequate post-care support.
- Coordinated patient referrals to specialists and other healthcare services.
- Coordinated with community resources to provide comprehensive support to patients.
- Assisted in maintaining patient records using electronic health record systems.
- Handled insurance verifications and managed billing inquiries promptly.
- Managed all front desk responsibilities at clinic, ensuring smooth operations.
Scheduler Coordinator
ORSATTI DENTAL GROUP
San Antonio
09.2007 - 05.2010
New Patient Scheduler
DR BEN KIM
San Antonio
01.2002 - 09.2008
Patient Care Coordinator
SAN PEDRO FACIAL SURGERY
San Antonio
01.2000 - 02.2007
- Provided exceptional customer service to patients, families, and healthcare providers by promptly responding to inquiries, addressing complaints, and resolving issues.
- Used computer and job-related software to compile and record medical charts and reports.
- Entered patient information such as demographics, insurance coverage, and physician orders into electronic health records system to maintain data accuracy.
- Protected patient rights by maintaining medical and financial information confidentiality in accordance with HIPAA.
- Coordinated multiple tasks simultaneously, demonstrating strong organizational skills to maintain operational efficiency.
- Assisted patients in understanding their financial responsibilities related to their healthcare visits.
- Addressed patient billing inquiries by reviewing statements and communicating with insurance providers.
- Scheduled and confirmed patient appointments for busy dental office with multiple doctors.
- Interviewed patients to collect medical information and insurance details.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Explained medications, procedures, and physician instructions to patients.
- Scheduled new patient consultations, surgery appointments, and post-operative appointments.
Education
HIGH SCHOOL DIPLOMA -
Incarnate Word High School
San AntonioSOME COLLEGE (NO DEGREE) - BEHAVIORAL SCIENCE WITH EMPHASIS IN TRAUMA
Grand Canyon University
Phoenix, AZ, USSOME COLLEGE (NO DEGREE) -
San Antonio College
San Antonio, TX, USSkills
- Patient scheduling
- Data entry
- Attention to detail
- Time management
- Prioritization skills
- Multitasking
- Organizational skills
- Cross-functional collaboration
- Stakeholder engagement
- Effective communication
- Problem solving
- Adaptability
- Self-motivation
- Patient flow management
- HIPAA compliance
- Team collaboration
- Interpersonal skills
- Data entry accuracy
- Staff coordination
- Document management
- Patient registration
- Medical terminology
- Documentation expertise
- Strong work ethic
- Critical thinking
- Medical billing
- Insurance verification
Certification
- CPR Certified, 10/01/23
- CPR Certified, 03/01/21
- OMS Basic Coding Certificate, 01/01/05
- CPR Certified, 11/01/26
Summary Of Experience
Dependable medical team member with 20 years of experience in General Dentistry and Oral Surgery office settings. Talented at supporting office operations and physicians by coordinating patient information, scheduling and financials. Friendly and helpful with patient interactions to improve satisfaction ratings and patient loyalty.
Timeline
Intermediate Scheduler
UT Health San Antonio
03.2026 - Current
Patient Care Technician
Mission Trail Baptist Hospital
11.2024 - Current
Patient Care Assistant
CDS
05.2023 - Current
Patient Care Assistant
Girling Health Care
08.2020 - 05.2023
Patient Care Assistant
METHODIST METROPOLITAN HOSPITAL
08.2020 - 12.2020
Patient Care Coordinator
DR JOHN P. SCHMITZ
05.2010 - 02.2020
Scheduler Coordinator
ORSATTI DENTAL GROUP
09.2007 - 05.2010
New Patient Scheduler
DR BEN KIM
01.2002 - 09.2008
Patient Care Coordinator
SAN PEDRO FACIAL SURGERY
01.2000 - 02.2007
HIGH SCHOOL DIPLOMA -
Incarnate Word High School
SOME COLLEGE (NO DEGREE) - BEHAVIORAL SCIENCE WITH EMPHASIS IN TRAUMA
Grand Canyon University
SOME COLLEGE (NO DEGREE) -
San Antonio College