Michelle Arce

*Providing highest level of service to all clientele; acting as travel consultant, social advisor, personal assistant, and expeditor of personal and business matters.

Remedy issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

• Maintaining high level of luxury professionalism and discretion when interacting with guests.

• *Literary editor for writers LeRon L. Barton and Dianne Austin
• *Written and edited entertainment articles for Entertainment World website
• *Lead singer of 3day Weekend band
• *PR manager as well as communications and scheduling coordinator of 3day Weekend
• *Actor in local commercials and industrial videos

• Hire and train new employees
• Supervise and coordinate front desk operations, employee scheduling, assisting owners through their pet’s euthanasia
• Utilize EzVet veterinary software
• Provide quality service to clients, patients, and all staff in a vet clinic/hospital setting
• Troubleshoot any issues that come up with hospital facilities or client satisfaction
• Weekly management meetings

*Supervised and trained staff

*Directly addressed escalated client issues

*Attended personally to high profile guests including dignitaries, celebrities, and sports figures

*Extensive positive feedback from clients via Trip Advisor, Yelp, and personal letters

*Managed workload and partners in multiple hotel properties and venues such as the Argonaut Hotel, Tuscan Inn, Park Central Hotel

*Utilized communication tools Slack and Communicate/Beekeeper

*Arranged and confirmed recreational, dining, and business activities for guests of the hotel, both inside and outside hotel property

*Worked closely with VIP and celebrity guests with high degree of respect for privacy.

*Provided extensive information regarding local attractions, restaurants and activities.

*Addressed guest inquiries with timely and professional responses via phone, email and in-person.

*Facilitated and coordinated transportation services for guests.