Michelle Aytes
Lookeba,OK
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Shift Leader
Loves Travel Stop
Hinton, Oklahoma
05.2023 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Resolved customer complaints promptly and professionally.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Upheld company standards and compliance requirements for operations.
- Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
- Maintained positive working relationship with fellow staff and management.
Housekeeping Supervisor
Binger Nursing Home
Binger, Oklahoma
04.2020 - 01.2023
- Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
- Monitored inventory levels and ordered supplies as necessary.
- Created and implemented daily cleaning schedules for staff members.
- Inspected guest rooms and public areas to ensure they met established cleanliness standards.
- Ensured that all safety protocols were followed by staff when using equipment such as vacuums or chemicals.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.
- Provided feedback on employee performance, identifying areas of improvement while recognizing successes.
Library Assistant
Lookeba sickles public school
Lookeba, Oklahoma
07.2018 - 04.2020
- Provided reference and reader's advisory services to library patrons.
- Assisted in the cataloging of new books and materials.
- Organized shelves, book displays, and other library areas according to established guidelines.
- Performed basic computer troubleshooting and maintenance tasks.
- Maintained accurate records of circulation activities including check-ins and outs and overdue items.
- Assisted in maintaining a clean, safe environment by ensuring that furniture was arranged correctly and floors were free of debris.
- Conducted inventory of library collections on a regular basis.
- Answered phones to respond to patron inquiries or direct calls appropriately.
- Assisted in the preparation of student examination materials and rooms for proctoring sessions.
- Ensured that all students followed testing rules and regulations during exams.
- Monitored student behavior to ensure a secure environment was maintained during examinations.
- Provided assistance with technical issues related to online exams.
- Helped students understand instructions on how to take an exam, if needed.
- Maintained order and discipline among students during the testing process.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Encouraged positive behavior among students through effective communication techniques.
- Supported special needs students by providing individual instruction as needed.
- Ensured that each student had access to appropriate materials and resources.
- Integrated technology into lessons whenever possible.
- Provided classroom instruction outlined in teacher's lesson plans.
- Provided notes and reports on school day activities to primary teacher.
- Established and enforced rules for behavior and procedures to maintain order among students.
- Provided classroom instruction following regular teacher's lesson plans.
Education
High School Diploma -
Laverne High School
Laverne, OK05-1991
Some College (No Degree) - Education
Northern Oklahoma College
Enid, OKSome College (No Degree) - Education
Northwestern Oklahoma State University
Alva, OKSkills
- Production Reporting
- Production Scheduling
- Customer Service Management
- Equipment Troubleshooting
- Positive Attitude
- Rules Enforcement
- Team motivation
- Shift leadership
- Role Modeling
- Flexibility
- Positive Learning Environment
- Student Monitoring
- Educational Technologies Implementation
- Attention to Detail
- Digital Archiving
- Library technology
- Library Services
- Cataloging and shelving
- Reporting and documenting
- Classroom Management
- Student Engagement
- Test Proctoring
Timeline
Shift Leader
Loves Travel Stop
05.2023 - Current
Housekeeping Supervisor
Binger Nursing Home
04.2020 - 01.2023
Library Assistant
Lookeba sickles public school
07.2018 - 04.2020
High School Diploma -
Laverne High School
Some College (No Degree) - Education
Northern Oklahoma College
Some College (No Degree) - Education
Northwestern Oklahoma State University