Michelle Baker, BS, CVT
Loveland,CO
Summary
Highly skilled and enthusiastic professional more than 2 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service.
References available upon request.
Overview
3
3
years of professional experience
Work History
Practice Manager
Left Hand Animal Hospital
Niwot, CO
03.2022 - Current
- Developed policies and procedures for effective veterinary management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Motivated and supervised 22 veterinary professionals in delivering quality patient care.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to OSHA and general liability.
Practice Manager
Harmony Hospital For Pets
Fort Collins, CO
08.2021 - 03.2022
- Arranged successful healthcare program through professionalism, quality of care, medical teaching and client satisfaction.
- Provided supervision and management to team of 10 personnel.
- Oversaw accounting, budgeting, and financial reporting.
Lead Certified Veterinary Technician
St. Michael's Companion Animal Hospital
Greeley, CO
03.2018 - 06.2020
Education
Associate of Applied Science - Veterinary Technology
Front Range Community College
05.2018
BACHELOR OF SCIENCE - Healthcare Administration and Management
Colorado State University
04.2014
Associate of Science - Pre-Veterinary Medicine
Dyersburg State Community College
05.2011
Skills
- Managing Practice Operations
- Critical Thinking
- Employee Training Program
- Interpersonal Communication
- Financial Operations Oversight
- Verbal and Written Communication
- Drug Inventory Oversight
- Medical Equipment Maintenance
- Workflow Management
- Employee Work Scheduling
- Employee Performance Evaluations
- Facility Inspections
- Medicare Compliance
Timeline
Practice Manager
Left Hand Animal Hospital
03.2022 - Current
Practice Manager
Harmony Hospital For Pets
08.2021 - 03.2022
Lead Certified Veterinary Technician
St. Michael's Companion Animal Hospital
03.2018 - 06.2020
Associate of Applied Science - Veterinary Technology
Front Range Community College
BACHELOR OF SCIENCE - Healthcare Administration and Management
Colorado State University
Associate of Science - Pre-Veterinary Medicine
Dyersburg State Community College