Michelle Banks
Queens,NY
Summary
Highly motivated, dynamic and compassionate professional with extensive experience in staff development, supervision, social service assistance, support and advocacy for clients with diverse cultural and economic backgrounds. Advance knowledge and experience working with developmentally disabled children and adults; criminal justice involved; at risk youth and adults; domestic violence; veterans; substance abuse; homeless and trauma survivors. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply 18 years of experience to new professional challenges with growth-oriented organization.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Program Director
Postgraduate Center for Mental Health
02.2019 - Current
- Oversees all social/clinical services and building operations
- Directly supervises program staff and shared clinical program services staff
- Conducts weekly or as needed individual supervisions meetings
- Maintains case records in accordance with regulatory requirements; reviews individual case records and signs off as indicated; approves admissions and discharge summaries
- Conducts and participates in case conferences
- Designs and implements quality assurance and utilization review plan for Residence
- Monitors compliance and reports to Regional Director on status of compliance efforts
- Ensures resident follow appropriate psychiatric and medical plans; improves Service Plans for each resident
- Integrates services of Health Care Coordinator with other program and case management services
- Responsible for hiring all program staff
- Conducts chart audits and provides corrective action plans when necessary
- On call 24 hours to respond to emergencies and crisis
- Improved success of program by making proactive adjustments to operations
Program Director
Bushwick Economic Development Corp
New York
12.2017 - 02.2019
- Managed social service and operational task of program administration
- Provided ongoing supervision to Social Service Supervisor and Operations staff
- Conducted chart audits and provided corrective action plans when necessary
- Liaison between DHS intake centers and other DHS management
- Developed systems to guarantee quality and efficiency of casework services
- Provided crisis intervention and stabilization as needed
- Completed monthly reports for funders to review, access and track programming
- Maintained all required documentation/reports and submits all in timely manner
- Identified program needs and made appropriate recommendations
- Ensured assessments, service plans and interactions with clients are appropriately documented
- Built solid collaborations with community service providers
Social Work Supervi
Urban Resource Institute
Brooklyn, New York
08.2017 - 12.2017
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Performed client screenings and accurately recorded data in case files to facilitate clinical case coordination services and case management duties.
- Mediated between family members to facilitate conflict resolution and build healthy family relationships.
- Counseled individuals and families regarding mental health, substance abuse, physical abuse and rehabilitation issues.
- Provided clinical supervision to the Case Managers and Housing Specialist through case analysis, service planning and supervisory process.
Senior Case Manager
Women’s Prison Association/Justice Home Alternative to Incarceration
11.2014 - 08.2017
- Supervised team of 4 case managers
- Conducted weekly supervision or as needed
- Conducted Women’s Risk Needs Assessment to evaluate and develop case/treatment plans
- Screened over 100 women at Rose M. Singers in Riker's Island for entry into program twice weekly
- Conducted outreach and advocacy in the courts in all five boroughs
- Provided in home supports, guidance and wrap around support services
- Facilitated Seeking Safety and Moving On groups
Director of Supportive Housing Services
Housing Plus Solutions
Brooklyn, NY
10.2007 - 11.2014
- Supervised social service, operational and maintenance staff
- Developed and implemented Tutoring Program for children and adults
- Provided structure & community guidelines to foster positive and safe living environment for all residents
- Responsible for program development, planning, outreach and intake/enrollment
- Facilitated groups on Seeking Safety, Finances/budgeting, substance abuse and support
- Managed budgets for all programs
- Developed and executed referral network collaborating with community based organizations such as (Community board, police department and schools)
Education
Master’s - Social Work
Touro College
New York05.2017
Bachelor’s - Human Services
Metropolitan College of New York
New York, NY09.2007
Skills
- Problem Solving
- Critical Thinking
- Verbal and Written Communication
- Attention to Detail
- Creative and Innovative
- Issue Resolution
- Decision Making
- Performance Quality Assurance
- Promotions Development
Certification
Training and Certificates:
Mental Health First Aide; Medication for Addiction Treatment(MAT), Trauma Informed Care; Motivational Interviewing; Seeking Safety; Moving On; Cognitive Behavior Therapy; Harm Reduction; Cultural Sensitivity; First Aid/CPR
Working knowledge of affordable housing subsidies, AWARDS, AVATAR, STARS, Microix, Realpage and CARES database systems
Timeline
Program Director
Postgraduate Center for Mental Health
02.2019 - Current
Program Director
Bushwick Economic Development Corp
12.2017 - 02.2019
Social Work Supervi
Urban Resource Institute
08.2017 - 12.2017
Senior Case Manager
Women’s Prison Association/Justice Home Alternative to Incarceration
11.2014 - 08.2017
Director of Supportive Housing Services
Housing Plus Solutions
10.2007 - 11.2014
Master’s - Social Work
Touro College
Bachelor’s - Human Services
Metropolitan College of New York