Michelle Bannister
Manchester,NH
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Director of Nursing
Genesis Healthcare System
08.2024 - Current
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Identified department issues to recommend corrective actions.
Infection Prevention Nurse
Genesis Healthcare System
08.2022 - 08.2024
- Identifying and reporting trends use data, research, and public health policy to identify and report trends in infectious diseases.
- Educating staff - educate healthcare workers on infection prevention techniques and trends. .
- Reinforcing best practices: Educating and implementing infection prevention strategies, including best practices for personal and community safety.
- Investigating infections: investigate the root cause of infections, in adherence to antibiotic stewardship.
- Developing quality improvement projects: develop quality improvement projects to address any gaps in practice.
- Coordinating activities: coordinate mandated infection prevention and control program activities.
- Monitoring care: monitor the treatment and care of residents..
- Implementing policies: implement policies and procedures for the care of employees and residents.
Psychiatric Registered Nurse
Elliot Hopsital
09.2021 - 08.2022
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Promoted a culture of safety within the healthcare facility by participating in quality improvement initiatives, identifying potential hazards, and advocating for best practices in nursing care delivery.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
Admissions Corrdinator
Cypress Center
11.2020 - 09.2021
- Provided exceptional customer service during phone and email interactions with prospective students and their families, addressing concerns promptly and professionally.
- Reviewed applications for patient admissions eligibility and compliance with admissions criteria.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
Nurse Manger Behavioral Health Department
Concord Hospital
02.2020 - 11.2020
- Oversee operations of the acute psychiatric unit in the ED, dedicated voluntary unit and ETC
- Manage budget and monthly operation reports
- Oversee regulation and unit-based protocols
- Coordinate staffing schedule
- Supervise safety and quality
- Lead process improvement initiatives
- Case management; including Utilization Review
Nursing Supervisor, Registered Nurse
Merrimack County Nursing Home
01.2017 - 02.2020
- Provide staff with education and support with problem solving using evidence-based practices and facility policies
- Coordinates physician plan of care with all nursing personnel to maintain continuity for24-hour nursing care
- Triage residents with acute issues and correspond with the MD and emergency personnel as needed
- Lead and direct staff during an emergency
- Collaboratively review and occasionally make visits to potential admission referrals
- Manage facility laboratory testing including PT/INRs
Psychiatric Registered Nurse
Concord Hospital
03.2016 - 01.2017
- Assess, plan and provide nursing care to patients with acute psychiatric disorders including substance abuse issues
- Consult with psychiatrists, medical professionals and behavioral health staff in designing appropriate treatment plans for patients
- Collaboratively maintained a safe and therapeutic environment
- Adhered to specialty standards, polices and guidelines.
Medicaid Case Manager, Registered Nurse
Merrimack County Nursing Home
11.2015 - 03.2016
- Met and exceeded all expectations in customer service
- Able to navigate through Medicaid, Medicare and other insurers for patient needs
- Proficient in Microsoft Word and Excel as well as electronic medical records
- Works independently on tasks and projects
- Charge Nurse, Skilled/Transitional Unit
- Administering medications and treatments according to policy and regulations interpret and transcribe physician orders, communication with pharmacies to manage prescriptions
- Active communication with Unit Coordinator, MD, nurse managers and other disciplines to ensure proper patient care
- Proficient with admissions and discharges
- Independently direct and coordinate care with LNAs and other caregivers
- Assist with physical as well as emotional needs, affording residents with the utmost dignity and respect.
Per-Diem Supervisor
Merrimack County Nursing Home
11.2014 - 03.2016
- Provide staff with education and support with problem solving using evidence-based practices and facility policies
- Triage residents with acute issues and correspond with the on-call MD and emergency personnel as needed
- Lead and direct staff during an emergency
- Responsible for staff scheduling when coverage is needed
- Charge Nurse Skilled Unit
Charge Nurse
Merrimack County Nursing Home
11.2011 - 11.2015
- Coordinated nursing care on unit through staff assignments, assisting and rounding with physicians, monitoring patient orders, and communicating with ancillary departments.
- Served as a liaison between nursing staff, physicians, and management, fostering open communication channels among all parties involved in patient care.
- Maintained accurate documentation of patient information, enabling informed decision-making among the healthcare team members.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Performed routine wound care and dressing changes on schedule.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
Education
BSN to Masters Bridge Program - Nursing
Southern New Hampshire University
Associates - undefined
NHTI Concord's Community College
Concord, NH2011
undefined
Nashua Community College
Nashua, NH2009
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Gateway Community College
New Haven, CT2007
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Decision-making
- Staff development
- Operations management
- Process monitoring and improvement
- Relationship building
- Priority management
- Interpersonal skills
Certification
BLS Certification
LTC -CIP
QAPI certification - in process
Timeline
Director of Nursing
Genesis Healthcare System
08.2024 - Current
Infection Prevention Nurse
Genesis Healthcare System
08.2022 - 08.2024
Psychiatric Registered Nurse
Elliot Hopsital
09.2021 - 08.2022
Admissions Corrdinator
Cypress Center
11.2020 - 09.2021
Nurse Manger Behavioral Health Department
Concord Hospital
02.2020 - 11.2020
Nursing Supervisor, Registered Nurse
Merrimack County Nursing Home
01.2017 - 02.2020
Psychiatric Registered Nurse
Concord Hospital
03.2016 - 01.2017
Medicaid Case Manager, Registered Nurse
Merrimack County Nursing Home
11.2015 - 03.2016
Per-Diem Supervisor
Merrimack County Nursing Home
11.2014 - 03.2016
Charge Nurse
Merrimack County Nursing Home
11.2011 - 11.2015
Associates - undefined
NHTI Concord's Community College
undefined
Nashua Community College
undefined
Gateway Community College
BLS Certification
LTC -CIP
QAPI certification - in process
BSN to Masters Bridge Program - Nursing
Southern New Hampshire University
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