Michelle Beasley
McKinney,TX
Summary
Results-focused Supervisor offering successful background leading talented sales personnel. Successful at engaging with staff by discussing sales performance, maintaining accountability and acknowledging excellent performance. Driven to maintain service standards by supporting staff in handling service issues and customer communications.
Overview
11
11
years of professional experience
Work History
Sales Associate
EZ Pawn
12.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Retail Store Manager
O' Reilly Auto Parts
03.2019 - 11.2023
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained team members in successful strategies to meet operational and sales targets.
- Submitted orders for new inventory.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
Escalations Manager
Adecco
01.2017 - 02.2019
- Maintained open lines of communication with customers throughout the escalation process, ensuring their needs were addressed with care and transparency.
- Introduced proactive measures for identifying potential escalations before they occurred, allowing for early intervention and resolution when possible.
- Streamlined escalation processes for quicker issue resolution and improved customer experience.
- Implemented new training programs to equip team members with skills necessary for handling challenging situations effectively.
- Managed a high-performing escalations team that consistently exceeded targets in terms of case closure rates and customer satisfaction scores.
Project Researcher
Mathematica Policy Research
01.2014 - 12.2016
- Applied creative problem-solving techniques to address challenges encountered throughout the research process effectively.
- Utilized various research methodologies to gather accurate and relevant information for projects.
- Collaborated with cross-functional teams to ensure timely completion of project milestones.
- Contributed to successful grant applications by crafting persuasive proposals grounded in rigorous research methodologies.
Education
High School Diploma -
South High School
Bakersfield, CA05.2010
Skills
- Customer Service
- Retail Operations
- Sales expertise
- Driven Work Ethic
- Store Opening and Closing
- Team Supervision
- Upselling strategies
- Training and mentoring
- Sales Team Leadership
- Inventory Management
- Marketing Strategies
- Promotions and specials
- Critical Thinking
Timeline
Sales Associate
EZ Pawn
12.2023 - Current
Retail Store Manager
O' Reilly Auto Parts
03.2019 - 11.2023
Escalations Manager
Adecco
01.2017 - 02.2019
Project Researcher
Mathematica Policy Research
01.2014 - 12.2016
High School Diploma -
South High School
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