Michelle Beaulieu
MADAWASKA
Summary
Dynamic Postmaster at USPS, adept at enhancing customer satisfaction and ensuring compliance with postal regulations. Proven track record in employee training and performance management, leading a 19-member team to achieve operational excellence. Skilled in problem-solving and safety procedures, fostering a productive and compliant work environment.
Experienced with overseeing daily postal operations, ensuring timely and accurate mail distribution. Utilizes leadership and organizational skills to maintain high service standards and improve efficiency. Track record of enhancing customer satisfaction and streamlining processes for better performance.
Overview
8
8
years of professional experience
Work History
Postmaster
Usps, Eas
12.2017 - 06.2025
- Assisted customers in determining proper postal service to align with individual needs.
- Managed all aspects of post office staffing, including hiring, training, scheduling, and performance management to ensure a high-performing team.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Hired, trained, and evaluated performance of several employees.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Enhanced customer satisfaction with prompt responses to inquiries and timely issue resolution.
- Addressed safety concerns proactively by conducting frequent inspections of facilities and equipment, implementing necessary repairs or upgrades as needed.
- Managed daily operations of 19 -employee post office.
Education
Business
Wisdom High School
St Agatha ME 0477205-1985
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Employee training
- Customer-oriented
- Workload management
- Policy compliance
- Labor relations
- Distributing mail
- Incoming mail procedures
- Customer service
- Problem-solving
Languages
French
Native or Bilingual
Timeline
Postmaster
Usps, Eas
12.2017 - 06.2025
Business
Wisdom High School
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