Michelle Berrier
District Manager
Lexington,NC
Summary
Dedicated District Manager with extensive experience in high-volume, multi-unit, wireless sales and business operations. Excellent record in operations, sales and staffing for numerous locations throughout area. Positive, upbeat, passionate, and flexible leader with experience in retail sales, training, coaching, and development.
Overview
12
12
years of professional experience
Work History
DISTRICT MANAGER
VICTRA
03.2021 - Current
- Established 1:1 with Store Managers on building excellent sales teams through identification of successful sales skills and behaviors.
- Performed regular visits to all 8 stores in district to inspire, train, and motivate employees.
- Facilitate implementation of new policies and procedures throughout district.
- Increased recruitment, promotion, retention, and termination of store employees while monitoring and managing district-wide staffing levels.
- Hired and trained over 75 sales consultants for stores and district location over past 10 years with the company.
- Promoted 10 plus sales consultants to assistant managers and managers roles.
GM/DISTRICT TRAINING STORE MANAGER
VICTRA
09.2015 - 02.2021
- Demonstrated Leadership by managing every aspect of store sales and operations.
- Certified to teach new employees sales process.
- Maximized performance by monitoring daily activities and mentoring team members.
- Worked on 4 company acquisition strike teams.
- Managed new employee orientation training process for more than 10 employees each year.
- Conducted orientation sessions and organized on-the-job training for new hires.
ASSISTANT STORE MANAGER/SALES CONSULTANT
A WIRELESS
04.2014 - 09.2015
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Coached and developed store associates through formal and informal interactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures
CUSTOMER SERVICE REPRESENTATIVE/CORE
VERIZON WIRELESS
08.2012 - 04.2014
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Consulted with customers to resolve service and billing issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
BUSINESS DIRECTOR
FRANK DEALS
01.2011 - 02.2012
- Sign new merchants by cold calling on businesses and renewals
- Manage and train new and existing merchants
- Work with Fundraisers for schools, churches and other organizations
Education
BACHELOR OF SCIENCE - Organizational Communications
QUEENS COLLEGE
Charlotte, NC05.2002
Skills
- Leadership/communications skills
- Collaboration
- Staff development
- Proficient in Excel, Word, PowerPoint
- Operations Oversight
- Policies and Procedures
- Recruiting and Hiring
- Action Plans
- Customer Service
- Sales Orientation
- Customer Complaint Resolution
- Time Management
Timeline
DISTRICT MANAGER
VICTRA
03.2021 - Current
GM/DISTRICT TRAINING STORE MANAGER
VICTRA
09.2015 - 02.2021
ASSISTANT STORE MANAGER/SALES CONSULTANT
A WIRELESS
04.2014 - 09.2015
CUSTOMER SERVICE REPRESENTATIVE/CORE
VERIZON WIRELESS
08.2012 - 04.2014
BUSINESS DIRECTOR
FRANK DEALS
01.2011 - 02.2012
BACHELOR OF SCIENCE - Organizational Communications
QUEENS COLLEGE