Michelle Bly
Murfreesboro,TN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
31
31
years of professional experience
Work History
Account Manager
Enovate Medical
11.2016 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Coordinated with internal teams to facilitate prompt delivery of client projects.
- Negotiated prices for products and freights to reduce cost of acquisition by achieving lower price.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
- Negotiated prices, terms of sales and service agreements.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Attended monthly sales meetings and quarterly sales trainings.
Customer Service Representative/ Order Processor
Enovate Medical
04.2014 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed timely and effective replacement of damaged or missing products.
- Cross-trained and backed up other customer service managers.
Quality Assurance
Enovate Medical
10.2010 - Current
- Develop production tracking and quality control systems, analyzing production, quality control, maintenance and other operational reports, to detect production problems
- Inspect finished products for quality and adherence to customer specifications.
- Oversaw quality assurance protocols to optimize designs.
- Facilitated localization testing and quality assurance.
Assistant manager
Cato Department Store
05.2009 - 10.2010
- Surpassed revenue goals in four consecutive quarters
- Managed employees and perform daily store procedures
- Delivered excellent customer service by greeting and assisting each customer
- Addressed customer inquiries and resolved complaints
- Stocked and restocked inventory when shipments were received
- Reorganized the sales floor to meet company demands
- Completed weekly schedules according to payroll policies
- Maintained daily record of all transactions
- Trained staff to deliver outstanding customer service
- Contributed to merchandising ideas at team sale meetings
- Managed all store deposits.
National Community Service Provider
Americorps Vista Member
01.2002 - 02.2005
- Educated and spoke with people about Medicare and Medicare D programs in nine counties of the Upper Cumberland Area
- Developed recruitment plan, managed and trained volunteers
- Developed weekly and monthly reports, satisfied grant requirements
- Disseminated literature on Medicare to health councils, commodities sites and senior centers.
Owner
The Donut Shop
01.1998 - 01.1999
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Assigned tasks and oversaw the direction of employees to ensure compliance with food safety procedures and quality control guidelines
- Developed and maintained exceptional customer service standards
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality
- Optimized profits by controlling food, beverage and labor costs on a daily basis
- Managed accounts payable, accounts receivable and payroll
- Consistently obtained highest rating from the county health department.
Childcare Teacher
Cozy Care Cottage Daycare
01.1998 - 01.1999
- Organized activities that developed children's physical, emotional and social growth
- Helped facilitate indoor and outdoor play, parent-teacher conferences and keeping the classroom clean
- Created daily lesson plans for activities
- Monitored children's play activities to verify safety and wellness
- Monitored educational progress by keeping detailed individual charts and files.
Sales Associate
Montgomery Ward
12.1992 - 01.1996
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on product and service offerings
- Completed floor replenishment to guarantee size availability and promote customer satisfaction
- Balanced the needs of multiple customers simultaneously in a fast-paced retail environment
- Marked clearance products with updated price tags
- Trained new employees.
Education
PSY GED -
Austin Peay State University
Clarksville, TNSkills
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Energetic work attitude
- Adaptive team player
- Seasoned in conflict resolution
- Telephone inquiries specialist
- Customer service expert
- Client Relations
- Documentation And Reporting
- Client meetings
Career Overview
Highly enthusiastic customer service professional with [10] years client interface experience. I am highly energetic, outgoing and detail-oriented. Handles multiple responsibilities simultaneously while providing exceptional customer service. Personable and deadline-drive Customer Service Representative experienced in working in a fast-paced environment. Solid team player who offers a positive and cooperative attitude.
Timeline
Account Manager
Enovate Medical
11.2016 - Current
Customer Service Representative/ Order Processor
Enovate Medical
04.2014 - Current
Quality Assurance
Enovate Medical
10.2010 - Current
Assistant manager
Cato Department Store
05.2009 - 10.2010
National Community Service Provider
Americorps Vista Member
01.2002 - 02.2005
Owner
The Donut Shop
01.1998 - 01.1999
Childcare Teacher
Cozy Care Cottage Daycare
01.1998 - 01.1999
Sales Associate
Montgomery Ward
12.1992 - 01.1996
PSY GED -
Austin Peay State University
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