MICHELLE BRADY
Baton Rouge,LA
Summary
Results-driven professional specializing in total loss assessments and claims processing. Led initiatives to optimize workflows and enhance team collaboration. Focused on vehicle inspection and customer relationship management, driving operational efficiency and ensuring timely resolutions to maximize client satisfaction.
Overview
38
38
years of professional experience
Work History
Field Appraiser/Desk Reviewer
Bluefire Insurance
Baton Rouge, Louisiana
10.2024 - Current
- Finalized total loss assessments to facilitate timely claims processing.
- Executed field first-look estimates ensuring accuracy and efficiency in assessments.
- Completed field shop supplements to increase precision of estimates.
- Conducted remote estimates, supplements, and total loss evaluations.
- Negotiated shop estimates and supplements to achieve favorable outcomes.
- Managed insurance performance metrics on CCC One to streamline reporting processes.
GENERAL MANAGER OF ALL ASPECTS OF SHOP
HAMPTON COLLISION
Baton Rouge, Louisiana
01.2010 - 09.2024
- Managed body and refinish technicians, ensuring projects completed on schedule.
- Streamlined processing workflows for insurance claims and supplements to expedite resolution.
- Coordinated parts ordering to maintain inventory levels and minimize delays.
- Implemented Geico 2.0 program to improve operational efficiency across shop.
- Processed payroll for all technicians, ensuring accurate and timely compensation.
- Facilitated onboarding of new hires to integrate talent into the team.
GENERAL MANAGER
XTREME COLLISION
01.2002 - 01.2010
- Supervised body and refinish technicians, streamlining workflow and enhancing team collaboration.
- Coordinated parts ordering to optimize repair operations and minimize downtime.
- Processed insurance claims and supplements, ensuring timely resolutions and customer satisfaction.
OFFICE MANAGER
TNT WELDING SUPPLY
01.1989 - 01.2001
- Led a staff of seven, streamlining operations to enhance departmental efficiency.
- Administered payroll functions for timely employee compensation.
- Managed accounts receivable and payable processes, ensuring accurate financial tracking and timely reporting.
- Oversaw tax preparation and compliance, reducing risk of liabilities.
Education
REDEMPTORIST
01-1988
Skills
- Loss assessment
- Claims management
- Field estimates
- Remote assessments
- Vehicle inspection
- Data analysis
- Parts coordination
- Workflow optimization
- Team leadership
- Staff development
- Problem solving
- Attention to detail
- Time management
- Relationship management
Personal Information
- ID Type: ICAR ID
- ID Number: 2870532
Timeline
Field Appraiser/Desk Reviewer
Bluefire Insurance
10.2024 - Current
GENERAL MANAGER OF ALL ASPECTS OF SHOP
HAMPTON COLLISION
01.2010 - 09.2024
GENERAL MANAGER
XTREME COLLISION
01.2002 - 01.2010
OFFICE MANAGER
TNT WELDING SUPPLY
01.1989 - 01.2001
REDEMPTORIST