Michelle Brickman
Urbandale
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
Administrative Assistant 3
Iowa Department of Public Safety
Des Moines, IA
02.2024 - 01.2026
- Administrative assistant for Iowa State Patrol, Commercial Motor Vehicle Unit, Formerly Department of Transportation Motor Vehicle Enforcement
- Performed receptionist duties for CMVU while supporting Iowa State Patrol and Department of Public Safety with administrative backup.
- Managed various databases to ensure accurate data availability and integrity.
- Organized and maintained office records, ensuring accessibility and compliance with departmental guidelines.
- Maintains files for supervisors and troopers
- Compiled, typed, and distributed reports for the division to facilitate informed decision-making.
- Prepare payroll documents
- Make travel arrangements and complete spend authorizations for travel
- Maintain court schedules for troopers
- Provide dash and body camera footage and reports to county attorneys for court cases as requested
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Patient Navigator
Iowa Specialty Hospitals and Clinics
08.2023 - 01.2024
- Main point of contact for new patients inquiring about services
- Triage new patient inquiries and direct them to appropriate resources.
- Screens new patient paperwork for completion and potential contraindications to treatment
- Verified new patient documentation compliance with scheduling requirements.
- Coordinates service scheduling with patients according to treatment plan
- Monitors long-term follow-up plan to improve patient outcomes
- Update and revise processes specific to new patients
- Participates in various committees for activities and improvements of employee retention and engagement
Medical Secretary
Iowa Specialty Hospitals and Clinics
12.2020 - 08.2023
- Participates in the establishment of quality improvements that affect patient care, patient safety, and improved patient experiences
- Coordinated collection and input of charts and documentation for new and existing patients, ensuring accurate and timely patient records.
- Managed the collection and verification of insurance coverage.
- Updated and maintained accurate demographic information for all new and existing patients to support effective patient care.
- Managed the collection of insurance copayments and other payments for medical procedures.
- Organized schedules for multiple medical providers to optimize patient appointment flow and enhance service delivery.
- Facilitated patient registration at Ames Clinic to ensure continuous service.
Operations Manager
Genesis Health Club
07.2020 - 12.2020
- Led front desk team to improve customer satisfaction ratings.
- Oversaw all front desk hiring and scheduling
- Balanced all transactions and deposited cash daily
- Reported as the manager for the child care staff
- Contacted all members to update personal information and verify billing details, and collected past due balances
- Managed beverage and supplement orders, ensuring timely deliveries and accurate weekly invoicing.
- Executed additional tasks to support team operations and enhance workflow efficiency.
Front Desk Attendant
Genesis Health Club
02.2020 - 07.2020
- Opening front desk attendant
- Managed member check-ins, verifying membership validity to maintain accurate records
- Cashier for memberships, training sessions, and supplement purchases
- Oversaw facility operations, ensuring proper use and maintenance of equipment for optimal member experience
- Assisted with various tasks, contributing to team objectives and enhancing overall service quality
Business Support Associate 2
Signature Staffing
11.2019 - 01.2020
- Contractual Business Support Associate for Controller’s Department at Wells Fargo.
- Extracted and organized lines of code in Excel, enhancing communication flow between Controller’s office and multiple departments.
- Supported team objectives through efficient management of administrative tasks.
- Contract ended
Receptionist
Pyramid Consulting
10.2019 - 11.2019
- Contractual Receptionist for Oracle
- Coordinated front desk operations and phone communications, ensuring professional and welcoming interactions.
- Organized conference room bookings to optimize space utilization and support meeting needs.
- Monitored and replenished office supplies and break room items, facilitating smooth daily operations.
- Contract ended
Project Support Specialist
Apidel Technologies
06.2019 - 08.2019
- Contractual Project Support Specialist for Iowa Homeland Security & Emergency Management
- Guided cities, counties, and municipalities through FEMA application process for disaster recovery, ensuring compliance and timely submissions.
- Fulfilled contractual obligations for project support, facilitating effective project execution and stakeholder collaboration.
HR Data Analyst
Experis IT
11.2018 - 03.2019
- Contractual HR Data Analyst for Corteva (DuPont/Pioneer)
- Collected and organized data and documentation to facilitate organizational changes and enhance talent pool management.
- Reviewed and compiled documentation to create severance packets for offboarding roles, ensuring compliance and accuracy.
- Create and edit Microsoft Excel spreadsheets to track organizational changes
- Convert miscellaneous documents to Excel spreadsheets as necessary
- Supported HR functions through various administrative tasks, contributing to overall departmental efficiency.
- Contract ended
Technical Project Coordinator
Randstad
10.2016 - 10.2018
- Contractual Technical Project Coordinator for Wells Fargo Enterprise PC Lifecycle Program
- Assigned over 200 service requests daily to a rotating team of 7 to 10 employees, optimizing workload distribution.
- Govern all Service Requests to ensure they are aligned with the Enterprise PC Lifecycle Program’s (EPLP) guidelines
- Processed 30 to 40 service requests daily in WANDA, ensuring timely responses and customer satisfaction.
- Communicate concisely with customers to obtain all required information in order to approve requests for computers and computer related items
- Tracked all approvals in Microsoft Excel, maintaining accurate records for compliance and reporting.
- Concluded contractual agreement with Wells Fargo
Project Coordinator
Turner Construction
09.2013 - 03.2016
- Administrative assistant and office manager for Facebook Data Center project
- Provided administrative, logistical, and liaison support to project managers, engineers, subcontractors, and staff, facilitating project setup, managing correspondence, and coordinating site access through collaboration with safety for identification badges and parking passes.
- Collected and maintained key project documents, including RFI submittals, contracts, and change orders, ensuring timely distribution to relevant stakeholders and organization through a well-structured database and filing system.
- Coordinated staff functions, including weekly lunches and team-building events, fostering team cohesion and enhancing workplace culture through all-site luncheons.
Risk Coordinator
Portico Staffing
Des Moines, Iowa
04.2013 - 08.2013
- Contractual Risk Coordinator for Ruan Transport Corporation in Des Moines, Iowa
- Coordinated communication for accident claims, facilitating timely processing
- Managed and organized claim records in Excel to ensure accuracy and accessibility
- Executed contractual obligations with Ruan Transport Corporation, ensuring compliance and accountability
- Utilized medical leave and opted out of returning to work
Administrative Clerk
University of Illinois Springfield
12.2009 - 03.2013
- Maintained faculty review databases to coordinate, monitor, and report on all review processes, ensuring compliance with applicable procedures
- Managed faculty personnel files, applying UIS Faculty Personnel Policy requirements and conducting periodic reviews to maintain compliance
- Implemented standard evaluation of courses, compiling and ensuring accuracy of data and summary reports to support faculty review processes
- Transitioned to Iowa for personal and professional growth.
Education
No Degree - Liberal Studies
University of Illinois Springfield
Springfield, IL05-2012
Skills
- Administrative support
- Office Management
- Customer service
- Data entry
- Data Management
- Database Management
- Microsoft Office Suite
- 63 wpm typing
- Communication Tools
- Client relations
AWARDS
Nominated twice for Boom Awards, Recognized for Million Dreams submission
Timeline
Administrative Assistant 3
Iowa Department of Public Safety
02.2024 - 01.2026
Patient Navigator
Iowa Specialty Hospitals and Clinics
08.2023 - 01.2024
Medical Secretary
Iowa Specialty Hospitals and Clinics
12.2020 - 08.2023
Operations Manager
Genesis Health Club
07.2020 - 12.2020
Front Desk Attendant
Genesis Health Club
02.2020 - 07.2020
Business Support Associate 2
Signature Staffing
11.2019 - 01.2020
Receptionist
Pyramid Consulting
10.2019 - 11.2019
Project Support Specialist
Apidel Technologies
06.2019 - 08.2019
HR Data Analyst
Experis IT
11.2018 - 03.2019
Technical Project Coordinator
Randstad
10.2016 - 10.2018
Project Coordinator
Turner Construction
09.2013 - 03.2016
Risk Coordinator
Portico Staffing
04.2013 - 08.2013
Administrative Clerk
University of Illinois Springfield
12.2009 - 03.2013
No Degree - Liberal Studies
University of Illinois Springfield