Michelle Brigman

• Managed a daily schedule of approximately 6 telemedicine patients, maintaining clear communication before, during, and after appointments.
• Consistently embodied the company's core values of being Adaptive to Change as policies and procedures evolved.
• Established strong patient relationships to promote continuity of care and a positive patient experience.
• Previously preformed clinical responsibilities including vital signs, oral scanning, oral photographs, pharyngometer testing, and rhinometer testing.
• Conduct comprehensive patient pass-offs to medical and dental providers, ensuring relevant information is communicated accurately and efficiently.
• Maintain detailed and accurate patient documentation and complete charts in a timely manner.
• Trained and supported new employees on understanding sleep studies, patient treatment processes, and responsibilities associated with the Wellness Associate role.
• Serve as a resource for coworkers by providing guidance and assistance when team members need support with processes, patient situations, or daily responsibilities.
• Developed and improved email and text communication templates to promote consistency and efficiency in patient communication.
• Resolved patient concerns and complaints regarding treatment costs by actively listening to patient needs and connecting them with appropriate team members for assistance.
• Take on additional responsibilities and projects as requested by management.
• Provided ideas and suggestions to management and the team to improve processes, communication, and the overall patient experience.

● Provided direct patient care and support in a fast-paced medical/surgical telemetry environment.

● Assisted patients with personal hygiene, comfort needs, mobility, and activities of daily living.

● Monitored, recorded, and reported patient vital signs and changes in patient condition to appropriate healthcare staff.

● Collected patient specimens according to established procedures.

● Assisted patients with walking, exercise, and mobility activities.

● Safely transported patients between departments while maintaining patient comfort and safety.

● Collaborated with nurses, providers, and multidisciplinary healthcare teams to support quality patient care.

● Prioritized multiple patient needs while maintaining accuracy, professionalism, and attention to detail.

• Assisted in managing daily store operations and staff scheduling.
• Trained new employees on customer service and store policies.
• Collaborated with team members to achieve sales goals and improve service quality.
• Established goals for team members to encourage productivity and efficiency.
• Implemented process improvements to enhance workflow and productivity.
• Collaborated with management on developing strategic plans for achieving business goals.
• Led team meetings to discuss project updates and address operational challenges.
• Facilitated performance reviews to provide constructive feedback and support employee development.