Michelle Brown
Cibolo,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Smart Apartment Data
10.2010 - 09.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Childcare Provider
Kiddin' Around Learning Center
01.1999 - 08.2004
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Assisted in potty training and other daily hygiene activities to support child development.
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Liaised with parents and guardians to discuss child progress.
- Responded to inquiries from parents and guardians.
Education
GED -
Arapahoe Community College
Littleton, CO1993
Skills
- Professional Telephone Demeanor
- Service Standard Compliance
- Typing Proficiency
- Customer Relations
- Calm and Professional Under Pressure
- Customer Service
- Credit Card Payment Processing
- CRM Software
- Conflict Resolution
- Managing Multiple Tasks
Timeline
Customer Service Representative
Smart Apartment Data
10.2010 - 09.2018
Childcare Provider
Kiddin' Around Learning Center
01.1999 - 08.2004
GED -
Arapahoe Community College
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