Michelle Brown
Fort Worth,TX
Summary
Compassionate Case Manager experienced in dynamic social environments. Offering effective problem-solving, conflict resolution and communication abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Housing Case Manager
MHMR of Tarrant County
Fort Worth, TX
10.2023 - Current
- Facilitate monthly home visits to monitored client progress and adjust care plans accordingly.
- Assist clients with obtaining housing, food, clothing, transportation, employment assistance and medical care.
- Built relationships with landlords to increase available housing options for clients in need.
IDD Eligibility Specialist
MHMR of Tarrant County
Fort Worth, TX
09.2020 - 10.2023
- Determined if clients qualify for government programs by reviewing applications, finances, and interviewing applicants.
- Assist with renewing HCS & ICF Medicaid, SSI benefits, rail road retirement, and VA benefits.
- Act as a liaison between patients, hospitals, government agencies, group homes, and nursing facilities to resolve approval issues.
Customer Service Representative
City Of Fort Worth Water Department
Fort Worth, TX
07.2018 - 09.2020
- Assist with new account enrollment, payments, utility billing, adjustments, and finalizing accounts.
- Educate customers on the balance of Inactive usage, Write offs, and Final bills.
- Handle customer inquiries and escalations regarding water consumption, leaks, and service requests.
Outreach and Intake Specialist
Goodwill Industries
Sacramento, CA
11.2012 - 06.2018
- Assess clients needs while guiding them through the Intake packet, program requirements, & computer assessment during enrollment.
- Raised awareness on available services, conducted job fairs, and educated the community on recruitment opportunities.
- Assist case managers in maintaining client files, collecting data on job search's, and scheduling office visits.
Education
Associate of Arts - Humans Services
Sacramento City College
Sacramento, CA06-2013
Certification
- BLS & Phlebotomy Certification
Timeline
Housing Case Manager
MHMR of Tarrant County
10.2023 - Current
IDD Eligibility Specialist
MHMR of Tarrant County
09.2020 - 10.2023
Customer Service Representative
City Of Fort Worth Water Department
07.2018 - 09.2020
Outreach and Intake Specialist
Goodwill Industries
11.2012 - 06.2018
Associate of Arts - Humans Services
Sacramento City College