MICHELLE BROWN
Denver,CO
Summary
Customer-focused leader with 30+ years of experience in sales, client relations, and service excellence across childcare, wellness, and insurance industries. Proven ability to build relationships, grow enrollment and revenue, manage high-volume operations, and deliver exceptional customer experiences. Licensed Esthetician and former Center Director known for strong communication, problem-solving, and the ability to remain calm, professional, and solutions-oriented in fast-paced environments.
Overview
4
4
years of professional experience
Work History
Esthetician
Facial Skin Lab
Denver, CO
01.2023 - Current
- Provide customized skincare services while educating clients on wellness and product benefits.
- Build repeat business through exceptional service, communication, and personalized care.
- Manage scheduling, payments, marketing, product sales, memberships, and customer experience for all clients.
Insurance Agent (Independent Broker)
World Financial Group
Denver, CO
01.2022 - 01.2024
- Sold and managed life insurance policies across multiple carriers.
- Identified new sales opportunities through cold calling, referrals, and client outreach.
- Educated clients on coverage options and built long-term relationships through trust and follow-up.
Education
Picken Tech
Denver, COEarly Childhood Director
Arapahoe Community College
Littleton, COSkills
- Sales & Enrollment Growth
- Customer Service Excellence
- Relationship Building
- Client Needs Assessment
- Team Leadership & Training
- Conflict Resolution
- Operations & Scheduling
- Billing, Reporting & Accuracy
- Small Business Ownership
- Communication & Presentation
Timeline
Esthetician
Facial Skin Lab
01.2023 - Current
Insurance Agent (Independent Broker)
World Financial Group
01.2022 - 01.2024
Picken Tech
Early Childhood Director
Arapahoe Community College