Michelle Burgess
Columbia,Tennessee
Summary
Dynamic Store Manager with a proven track record at Bargain Hunt, excelling in operational efficiency and team collaboration. Skilled in performance improvement and staff training, I successfully implemented strategies that enhanced sales and service goals, fostering a high-performing team culture. Committed to achieving results through effective communication and meticulous attention to detail.
Overview
20
20
years of professional experience
Work History
Store Manager
Bargain Hunt
Lawrenceburg, TN
10.2022 - 02.2025
- Promoted team-oriented culture with common sales, service and productivity goals.
- Delegated assignments to meet coverage needs and maintain store standards.
- Set performance expectations for employees and implemented improvement plans to reach targets.
- Interacted with customers on sales floor to build rapport and offer product expertise.
- Maintained cleanliness in assigned areas by sweeping, mopping, and dusting surfaces.
- Operated cleaning equipment such as vacuums and floor scrubbers efficiently.
- Followed safety protocols while handling cleaning chemicals and supplies.
Assembly Line Worker
General Motors, GM
Detroit, MI
06.2008 - 06.2022
- Paced work to meet daily and weekly production goals.
- Operated equipment in line with manufacturer instructions and safety requirements.
- Sorted and placed materials on racks and shelves according to predetermined sequences.
- Offered flexible hours, working overtime to meet factory demand.
- Maintained cleanliness of assigned areas using appropriate cleaning supplies and techniques.
- Followed safety protocols for handling hazardous materials and waste disposal.
- Collaborated with team members to complete daily cleaning schedules efficiently.
Claims Processor
Walmart
Rochester Hills, MI
11.2004 - 06.2008
- Verified claims acceptance using patient benefit plans, acquiring authorization where required.
- Researched claims problems to resolve edits and deferrals.
- Reprocessed, adjusted and recouped claims to correct processing errors.
- Followed internal standards and examining guidelines to prevent claims processing errors.
- Supervised daily cleaning operations in commercial facilities.
- Trained staff on proper cleaning techniques and safety protocols.
- Conducted inspections to maintain cleanliness and compliance standards.
Education
High School Diploma -
Pontiac Northern
Pontiac, MI05.1990
Skills
- Operational efficiency
- Problem-solving abilities
- Assignment delegation
- Competitive analysis
- Sales tracking
- Hiring and onboarding
- Recruitment
- Staff training
- Teamwork and collaboration
- Performance improvement
- Delegation
- Inventory management
- Performance evaluations
- Process improvements
- Inventory tracking and management
- Team collaboration
- Effective communication
- Special promotions planning
- Communication
- Reliability
- Staff management
- Goal setting
- Self motivation
- Multitasking capacity
- Attention to detail
- Supervision and training
References
References available upon request.
Timeline
Store Manager
Bargain Hunt
10.2022 - 02.2025
Assembly Line Worker
General Motors, GM
06.2008 - 06.2022
Claims Processor
Walmart
11.2004 - 06.2008
High School Diploma -
Pontiac Northern