Michelle Burke
West Yarmouth,MA
Summary
Dedicated Retail Sales Consultant skilled at leveraging market data, competitive insights and analytics to maximize profitability. Highly skilled at stepping in and working in various departments to provide top-notch customer service wherever needed.
Dependable, knowledgeable and skilled at building connections with both customers and colleagues .
Overview
33
33
years of professional experience
Work History
Retail Sales Consultant
Comcast, Xfinity
South Yarmouth, MA
05.2006 - Current
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Determined solutions for clients promptly and professionally.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Oversaw deposits, processed financial transactions and maintained inventory.
- Consistently meets or exceeds sales goals by utilizing exemplary customer service skills.
- Train incoming new hires and mentor as they learn their new position.
Head Bartender
Albertos Ristorante
Hyannis, MA
04.1995 - 10.2011
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Poured and prepared mixed drinks for over 200 customers daily.
Education
No Degree - Dental Radiology
NHTI - Concord's Community College
Concord, NHHigh School Diploma -
Barnstable High School
Hyannis, MA06.1986
Skills
- Advising and Coaching
- Strong Communication and Interpersonal Skills
- Meeting Sales Goals
- POS System Operations
- Client Needs Assessment
- Adaptable and Flexible
- Policy and Procedure Adherence
- Teamwork and Collaboration
- Computer Proficiency and Microsoft Office
- Attention to detail
Timeline
Retail Sales Consultant
Comcast, Xfinity
05.2006 - Current
Head Bartender
Albertos Ristorante
04.1995 - 10.2011
No Degree - Dental Radiology
NHTI - Concord's Community College
High School Diploma -
Barnstable High School