Michelle Butler
Patient Access Representative I
Lake In The Hills,IL
Summary
Adaptable professional with a background in healthcare and financial operations. Recognized for multitasking, organization, and clear communication. Committed to supporting smooth patient access, accurate documentation, and positive service experiences.
Overview
20
20
years of professional experience
Work History
Patient Access Representative I
Advocate Sherman Hospital
02.2025 - Current
- Create a welcoming, professional environment by delivering extraordinary customer service, greeting patients and visitors, answering telephone calls, screening calls, and responding to routine information requests.
- Registered patients accurately, verifying demographics, insurance, and medical necessity in Epic
- Explained admission and registration procedures, obtaining required signatures and consent forms
- Collected copayments and documented financial information following hospital cash-handling procedures
- Maintained confidential patient records while following HIPAA and hospital privacy standards
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Accounts Receivable
Apex Tool Works, Inc
09.2023 - 08.2024
- Processed customer payments and applied to accounts, maintained accurate receivables records, and supported timely account reconciliation.
- Reconcile customer accounts to ensure accuracy, identifying discrepancies and supporting reliable financial reporting.
- Resolved customer billing disputes by reviewing account details and communicating solutions, enhancing customer satisfaction and facilitating payment resolution.
- Followed up with customers on overdue payments, strengthened collection efforts, and ensured timely cash flow.
- Maintain customer accounts in the accounting system, ensuring current records for payment tracking, account review, and customer communication.
Accounts Payable
Apex Tool Works, Inc
01.2022 - 08.2024
- Match purchase orders with invoices and record necessary information, strengthening transaction accuracy and supporting reliable accounts payable processing.
- Process invoices and documents with consistent on-time delivery, supporting timely vendor payments and efficient financial operations.
- Develop and maintain a filing system for records and documents, ensuring easily available information and improving document retrieval.
- Manage and respond to correspondence and inquiries from customers and vendors, supporting timely communication and effective issue resolution.
- Review and approve employee expense reports by verifying receipts and correct coding, improving reimbursement accuracy and policy compliance.
- Ensure the company does not pay sales taxes on transactions that should be exempt, protecting financial accuracy through careful tax review.
- Maintain Accounts Payable Vendor Database updates and process CRT-61s and W-9s for new vendors as needed, supporting accurate vendor records and compliance.
Sales Associate, Visual Merchandiser
Kohls, Inc
08.2006 - 09.2018
- Greeted customers and delivered personalized product guidance across apparel, home, and seasonal departments.
- Processed sales transactions accurately using point-of-sale systems and handled cash, credit, and returns.
- Resolved customer concerns promptly by locating items, checking inventory, and coordinating alternate options.
- Resolved customer concerns promptly by locating items, checking inventory, and coordinating alternate options.\
- Implement all aspects of merchandise visual presentation consistently according to Corporate standards and resources, supporting cohesive brand presentation and an engaging shopping environment.
- Oversee installation and timing of company directives and capital projects in partnership with store management, supporting timely execution and consistent store standards.
- Effectively use company resources to plan, communicate, and share information with associates, improving coordination and execution of visual merchandising initiatives.
Education
High School Diploma -
Harry D. Jacobs HIgh School
Algonquin, ILSkills
- Patient registration
- Insurance verification
- HIPAA compliance
- Registration and admissions
- Multitasking
- Multitasking and organization
- Problem-solving
- Adaptability and flexibility
- Professional demeanor
- Communication skills
- Empathy
- Adaptability
Timeline
Patient Access Representative I
Advocate Sherman Hospital
02.2025 - Current
Accounts Receivable
Apex Tool Works, Inc
09.2023 - 08.2024
Accounts Payable
Apex Tool Works, Inc
01.2022 - 08.2024
Sales Associate, Visual Merchandiser
Kohls, Inc
08.2006 - 09.2018
High School Diploma -
Harry D. Jacobs HIgh School