Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Languages
Timeline
Generic

MICHELLE CAICEDO MUNOZ

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable hospitality successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.

Overview

5
5
years of professional experience

Work History

Sales Associate

Aerie By American Eagle
05.2023 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Community Service

Pancho's Burritos
04.2021 - 03.2023
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Hostess

Noches de Colombia
06.2020 - 03.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Juice/ Smoothie Maker,cashier, Preparing Kosher Goods

Good Neighbor Juice Bar
08.2020 - 10.2020
  • Prepared and served juices and blended drinks.
  • Followed health, safety and sanitation guidelines with proper handwashing, food storage and sanitization.
  • Maintained, operated, set up and cleaned food preparation equipment.
  • Created quality beverages for customers following recipes and presentation standards.
  • Took customer orders and accurately processed in system.

Camp and Bus Counselor

JCC
06.2019 - 08.2019
  • Summer Day Camp for children of all ages
  • Plans, leads, and implements camp programs for children
  • Supervises campers and ensures their safety, development, growth, skill achievement, and general well-being
  • Maintains a schedule for camp participants
  • Facilitates and creates lesson plans for daily activities
  • Organizes and leads various small and large group activities
  • Ensures the cleanliness of the site
  • Assists in maintaining accurate program records, including incident reports, logbook documentation, and daily attendance.
  • Accompanied driver throughout assigned routes on each school day.
  • Helped load and unload disabled and non-ambulatory passengers.

Education

No Degree - General Studies

Bergen Community College
Paramus, NJ
05.2026

High School Diploma -

Bergenfield High School
Bergenfield, NJ
06.2022

Skills

  • Sales Development
  • Contract Preparation
  • Customer Needs Assessment
  • Order Processing
  • Supply Restocking
  • Guest Engagement
  • Cash Handling
  • Guest Relations Management
  • Sales Expertise
  • Sales Techniques
  • Hospitality Service Expertise

Accomplishments

  • Dance Award - Big North Dance Winner 2013
  • Basketball Accomplishment 2017

Volunteer Experience

Bergen Family Center Day Care, 2019, Breakfast with Santa for young children (food, games, arts and crafts and pictures with Santa Claus), Assisting families with kids at daycare

Languages

English
Full Professional
Spanish
Full Professional

Timeline

Sales Associate

Aerie By American Eagle
05.2023 - Current

Community Service

Pancho's Burritos
04.2021 - 03.2023

Juice/ Smoothie Maker,cashier, Preparing Kosher Goods

Good Neighbor Juice Bar
08.2020 - 10.2020

Hostess

Noches de Colombia
06.2020 - 03.2021

Camp and Bus Counselor

JCC
06.2019 - 08.2019

No Degree - General Studies

Bergen Community College

High School Diploma -

Bergenfield High School

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MICHELLE CAICEDO MUNOZ