Michelle Canterbury
Eldred,PA
Summary
Experienced Patient Care Coordinator known for exceptional organizational skills and effective communication. Successfully managed patient scheduling and facilitated provider-patient interactions, ensuring high levels of care and satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Care Coordinator
Millennium Physician Group
01.2017 - 03.2026
- Coordinated patient scheduling and managed appointment workflows to optimize clinic efficiency.
- Developed and maintained patient records using electronic health record (EHR) systems to ensure accuracy.
- Facilitated communication between patients and healthcare providers, enhancing care coordination and patient satisfaction.
- Monitored insurance authorizations and eligibility, ensuring compliance with billing procedures and reducing claim denials.
- Implemented process improvements that streamlined patient intake procedures, reducing wait times significantly.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences and direct care.
- Coordinated scheduling of appointments to maximize healthcare providers' availability and patient convenience.
Education
High School Diploma -
Patchogue Medford
New York, NY06-1990
Skills
- Critical thinking skills
- HIPAA compliance
- Organizational skills
- Appointment scheduling
- Customer service
- Attention to detail
- Insurance verification
- Patient care coordination
- Scheduling
- Office administration
- Payment collection
- Switchboard operation
Certification
I am also a Registered Medical Assistant
Timeline
Patient Care Coordinator
Millennium Physician Group
01.2017 - 03.2026
High School Diploma -
Patchogue Medford