Michelle Cartigiano

Freehold,NJ

Summary

Organized office manager adept at streamlining procedures to enhance efficiency and reduce costs. Proven track record in coordinating resources for multiple projects, managing vendor relationships, and improving team productivity through effective delegation.

Overview

years of professional experience

Work History

Office Manager / Operations

Upright Installations

Sayreville, NJ

01.2002 - 01.2025

Streamlined office procedures to enhance efficiency and reduce operational costs.
Coordinated scheduling and resource allocation for multiple projects to ensure timely completion.
Managed vendor relationships, ensuring timely delivery of supplies and services.
Implemented document management systems to improve information retrieval and organization.
Developed standard operating procedures to ensure compliance with company policies and regulations.
Analyzed workflow processes, identifying bottlenecks and recommending solutions to enhance productivity.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Delegated tasks effectively to improve team productivity and oversee daily workflow.
Implemented project management techniques to overcome obstacles and increase team productivity.
Provided backup to front desk to step in to assist with various tasks whenever the employee was absent or at lunch.
Delegated tasks to administrative support staff to organize and improve office efficiency.
Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
Implemented efficient filing systems and organizational strategies to streamline office operations.

Merchandising Manager

Kinetic Sales

09.2000 - 09.2001

Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
Managed day-to-day operations to streamline workflow and optimize resource allocation across all business areas.
Drove sales revenue growth through targeted marketing strategies and high-quality customer service.
Facilitated positive communication with customers and vendors, focusing on effective problem resolution.

Education

Associate of Arts - Merchandising Management

Fashion Institute of Technology

New York, NY

05-1997

Skills

Customer Service
Office Management
Organizational Skills

Office Administration
Small business operations

Timeline