Michelle Castillo
Houston,TX
Summary
Dynamic retail banker with proven expertise at Woodforest National Bank, enhancing client portfolios through tailored financial solutions. Recognized for exceptional customer service and teamwork, I excel in cash handling and compliance. Committed to fostering positive relationships, I effectively mentor peers while driving branch success and maintaining high operational standards.
Overview
5
5
years of professional experience
Work History
Retail Banker II
Woodforest National Bank
Houston, TX
07.2023 - Current
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
- Maintained up-to-date knowledge of financial services marketplace.
- Performed branch services such as paying and receiving, cash and vault balancing. Ordering items for branch.
- Maintained the branch up to date audits in order and filling retention in corresponding locations.
- Training new employees with teller duties and teller services.
- Performed personal goals and branch goal as a team.
- Helping and addressing customers with questions and concerns.
Team Leader
Chick-fil-A
Houston, TX
07.2020 - 07.2023
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Promoted respect and understanding to maintain team inclusivity.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained cleaned and organized environment.
Education
High School Diploma - Accounting
Harmony School Of Advancement
Houston, TX05.2020
Skills
- Branch operations
- Cash handling proficiency
- Bank product sales
- Positive attitude
- Teamwork
- Customer service
- Problem-solving
- Honest and dependable
- Reliable and responsible
- Multitasking Abilities
- Organizational skills
- Quick study
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Retail Banker II
Woodforest National Bank
07.2023 - Current
Team Leader
Chick-fil-A
07.2020 - 07.2023
High School Diploma - Accounting
Harmony School Of Advancement