Michelle Cervola
Wernersville,PA
Summary
Dynamic leader with proven expertise in multi-unit management and strategic planning, honed at Banter by Piercing Pagoda. Excelled in leadership development, driving district growth, and enhancing customer service satisfaction. Leveraged data analytics for informed decision-making, achieving significant revenue goals. Skilled in recruiting, mentoring top talent, and fostering a performance-oriented culture.
Overview
25
25
years of professional experience
Work History
District Manager
Banter by Piercing Pagoda
Eastern, PA
09.2020 - Current
- Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
- Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
- Mentored team members by demonstrating best practices for sales and customer service.
- Established ambitious goals for employees to promote achievement and surpass business targets.
- Coached, developed and motivated team to achieve revenue goals.
- Used change methodologies to increase sales and led projects for increased productivity.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
- Worked with direct reports to develop and implement action plans, improving operating results.
- Identified opportunities for process improvement across multiple locations within the district.
- Identified and developed top talent to promote performance-oriented culture.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Conducted comprehensive data analysis to support strategic planning and informed decision-making.
Store Manager
Banter by Piercing Pagoda
Wyomissing, PA
08.1999 - 09.2020
- Prepared staff work schedules and assigned team members to specific duties.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Trained and mentored associates to teach daily tasks and procedures.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Managed inventory tracking and physical inventory counts to minimize loss.
Education
Some College (No Degree) - Business Management
Penn State Berks
Wyomissing, PASkills
- Multi-unit management
- Leadership development
- Team development
- District growth management
- Recruiting and hiring
- Conflict management
- Strategic planning
- Decision-making
- Data analytics
- Customer service
Accomplishments
- Received Store Manager of the Year Award 2005, 2011
- Received DM of the Year Award FY22
- Received ESA Excellence Award FY 24
References
References available upon request.
Timeline
District Manager
Banter by Piercing Pagoda
09.2020 - Current
Store Manager
Banter by Piercing Pagoda
08.1999 - 09.2020
Some College (No Degree) - Business Management
Penn State Berks
Similar Profiles
AMY DEGUZMANAMY DEGUZMAN
District Manager | Regional Trainer at Banter by Piercing Pagoda / Signet JewelersDistrict Manager | Regional Trainer at Banter by Piercing Pagoda / Signet Jewelers
Betzie MonroeBetzie Monroe
District Training Store Manager at Banter by Piercing PagodaDistrict Training Store Manager at Banter by Piercing Pagoda
Savannah LedouxSavannah Ledoux
Stylist Sales Associate at Banter By Piercing PagodaStylist Sales Associate at Banter By Piercing Pagoda
Kristin ReffnerKristin Reffner
District Manager at Banter by Piercing Pagoda, Signet JewelersDistrict Manager at Banter by Piercing Pagoda, Signet Jewelers
Chelsea ErkesChelsea Erkes
Bookkeeper/Accounts Payable at Perfect Candy & PackagingBookkeeper/Accounts Payable at Perfect Candy & Packaging