Michelle Chaux

• Credit Card Acquisition: Maintained a 0.86% credit conversion rate, consistently pacing above store goals by pitching immediate cost savings and loyalty benefits to 100+ guests daily
• Loyalty Program Growth: Captured new guest data and reactivated dormant accounts, contributing to the store's top-tier ranking in regional loyalty compliance.
• Objection Handling: Leveraged strong product and promotional knowledge to overcome customer hesitations at the register, turning standard checkouts into revenue-driving interactions.
• Top-performing front-end seller, consistently exceeding monthly store goals by maintaining a 0.90% loyalty sign-up rate and a 0.86% credit card conversion rate.
• High conversion rates for non-member guests into loyalty program members by effectively communicating the immediate rewards and personalized value of the program.
• Operated POS transactions accurately while handling cash,returns, and exchanges.

• Served as the primary restaurant ambassador, welcoming 200+ nightly guests and establishing an immediate positive customer experience
• Optimizing dining room floor layout and seating rotation during peak hours, maximizing table turns and reducing wait times
• Resolved guest concerns quickly, preserving positive dining experiences and service standards.
• De-escalating guest complaints regarding long wait times with calm professionalism, successfully retaining customer loyalty and maintaining a smooth flow

• 3.5 GPA
• Study Abroad: Barcelona, Spain, Political Science/Spanish Major(s)

3.5 GPA

• Study Abroad: Barcelona, Spain, Political Science/Spanish Major(s)