Summary
Overview
Work History
Education
Skills
Timeline
Server

Michelle Cobb

York,PA

Summary

Experienced in managing material handling processes, demonstrating proficiency in tracking shipment information using computerized systems such as SAP and Oracle. Responsibilities included inspecting incoming shipments for damage, preparing outgoing shipments, and performing regular cycle counts to maintain inventory accuracy. Previous roles involved ensuring compliance with health and safety guidelines while providing customer service in a fast-paced environment. Effective communication skills facilitated collaboration with team members to enhance operational efficiency.

Overview

7
7
years of professional experience

Work History

Server

Ruby Tuesday
York, PA
03.2020 - 07.2024
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Took orders from customers accurately and in a timely manner.
  • Upheld high standards of sanitation in accordance with health department regulations.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Delivered food orders promptly and courteously.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Checked food before serving it to customers.
  • Prepared drinks according to standard recipes.
  • Greeted guests and provided menus.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Satisfied customers by topping off drinks and offering condiments, napkins and other items.
  • Addressed complaints to kitchen staff and served replacement items.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.

Material Handler

Ollie's Distribution Center
York, PA
11.2022 - 02.2024
  • Tracked shipment information using computerized systems such as SAP or Oracle software applications.
  • Prepared outgoing shipments by packaging, labeling, and loading onto delivery vehicles.
  • Inspected materials for any damages or defects upon receipt.
  • Inspected incoming shipments for damage or discrepancies.
  • Received and distributed incoming materials to designated areas.
  • Performed regular cycle counts to ensure accuracy of inventory records.

Caregiver

Red lion home care
York, PA
04.2017 - 10.2020
  • Ensured compliance with all applicable laws, regulations and standards governing home health care services.
  • Respected the rights of each individual client while maintaining confidentiality of all personal information.
  • Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
  • Educated families about available resources for home health care services in the local community.
  • Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
  • Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
  • Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
  • Administered prescribed medications on a timely basis following care plan instructions.
  • Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
  • Monitored vital signs, including blood pressure, temperature and pulse rate.
  • Accompanied clients to social events such as movies or plays.
  • Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
  • Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
  • Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
  • Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
  • Prepared meals according to dietary requirements and assisted with feeding when necessary.
  • Provided emotional support to clients during difficult times.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Supported bathing, dressing and personal care needs.
  • Drove clients to shop for groceries, attend doctor appointments and run errands.
  • Assisted with meal planning to meet nutritional plans.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Monitored vital signs and medication use, documenting variances, and concerning responses.

Education

High School Diploma -

C Milton Wright High
Bel Air, MD
05-1996

Skills

  • Customer service
  • Order taking
  • Food preparation
  • Cash handling
  • Training new staff
  • Effective communication
  • Attention to detail
  • Problem solving
  • Calm demeanor
  • Hostess support
  • Menu design
  • Dish preparation
  • Food safety oversight
  • Specials promotion
  • Food station setup
  • Hospitality service expertise
  • Item promotion
  • Menu presentation
  • Supply restocking
  • Cleanliness standards
  • Multitasking and organization
  • Server training
  • Table setting knowledge
  • Table setting
  • Food and beverage pairings
  • Dining customer service

Timeline

Material Handler

Ollie's Distribution Center
11.2022 - 02.2024

Server

Ruby Tuesday
03.2020 - 07.2024

Caregiver

Red lion home care
04.2017 - 10.2020

High School Diploma -

C Milton Wright High

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Michelle Cobb