Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Timeline
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Michelle Correll

Summary

Accomplished Operations Manager with a proven track record at Ferguson Industrial, enhancing operational efficiency and inventory management. Expert in logistics oversight and fostering team development, significantly streamlined processes, improved communication, and increased profit margins. Skilled in Highjump/WMS and adept at people management. I excel in driving results through analytical problem-solving and effective process improvements. Seasoned Operations Manager and talented leader of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity.

Overview

24
24
years of professional experience

Work History

Operations Manager

Ferguson Industrial
05.2013 - Current
  • Branch and Inventory Management: Managed inner branch transfer orders, asset management for three branches, corrected inventory problems, conducted cycle counting, adjusted inventory, maintained ISO program, and coordinated with suppliers and trucking companies.
  • Financial Oversight: Handled accounts payable, invoicing, credit/debit memos, and managed expense reports for branch-level expenses.
  • Human Resources and Administrative Tasks: Managed branch-level HR, time management, shared accounting tasks, filed all receiving reports, inbound/outbound orders, and placed purchase orders.
  • Operational Efficiency and Process Improvement: Added new products and incident reports into software system, ordered necessary supplies for warehouse and office operations, loaded MTRs in system, and maintained documentation integrity.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.

Operation Manager

Fridge Filters
06.2005 - 12.2012
  • Managed warehouse operations, coordinated trucking systems, and optimized logistics processes to ensure timely deliveries and efficient workflow.
  • Leveraged software expertise in NetSuite, Kewell, Clipper-Ship, UPS, FedEx, and FFSIS to enhance operational efficiency and data accuracy.
  • Oversaw customer service, returns processing, and inventory control, ensuring high levels of customer satisfaction and effective supply chain management.
  • Directed employee staffing and training, time management, order fulfillment, and supply ordering, fostering productive and well-organized work environment.
  • Increased profit by streamlining operations.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines

Assistant Manager

Fat Daddy's Market & Grill
01.2001 - 03.2014
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Generated repeat business through exceptional customer service.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

Business Administration And Management

Wake Technical Community College
Raleigh, NC
2005

Skills

  • Inventory Management
  • Logistics Oversight
  • Health and safety compliance
  • Training & Development
  • Customer Service
  • Software Maintenance
  • Account Payable
  • Analytical Problem Solving
  • People Management
  • Process Improvement

Accomplishments

Ferguson | September 2023

  • Earned the “Operation Excellence” Award in 2023 for the district.

Software

Trilogy

HighJump (WMS)

Oracle

Workday

Excel

Mercury Gate

Timeline

Operations Manager

Ferguson Industrial
05.2013 - Current

Operation Manager

Fridge Filters
06.2005 - 12.2012

Assistant Manager

Fat Daddy's Market & Grill
01.2001 - 03.2014

Business Administration And Management

Wake Technical Community College

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Michelle Correll