Michelle Crisler
Round Top Brewing and Kitchen
La Grange,TX
13
years of professional experience
Hardworking and reliable individual with strong ability in communication and efficiency. Offering adaptability, teamwork and time management. Highly organized, proactive and punctual with team-oriented mentality.
Work History
Shift Lead
4 Years 8 Months- Supervised daily operations, ensuring compliance with health and safety regulations.
- Trained and mentored team members to enhance service quality and efficiency.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Enhanced customer satisfaction through effective conflict resolution and prompt service.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Managed inventory levels, coordinating with suppliers for timely stock replenishment.
Bartender Shift Manager
6 Months- Supervised cleanliness of guest service areas before, during and after service.
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Motivated team through constructive feedback, enhancing patron experiences and fostering a positive service environment.
- Monitored daily checklists and side worksheets to keep other bar staff members on task.
- Monitored patrons to keep alcohol consumption at designated levels.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept close track of bar tabs and transferred open tabs to dining area seamlessly, smoothing process for wait staff.
Program Director
7 Years 7 Months- Recruited and developed administrative team, aligning skills with corporate growth objectives.
- Improved productivity initiatives, managing accounts, coordinating itinerary and scheduling client/leadership appointments.
- Oversaw customer service initiatives, reporting to management on strategies that enhanced client satisfaction.
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Automated office operations, managing client correspondence, payment scheduling, record tracking and data communications.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Trained employees on best practices and protocol while managing teams to maintain optimal productivity.
- Analyzed and identified improvements to implement in department systems and controls.
- Scheduled maintenance for office equipment to keep machines operating efficiently.
- Handled supply purchases and inventory management for office operations and equipment maintenance.
- Organized and maintained documents, files and records.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Monitored office inventory to maintain adequate supply levels and order products.
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Recruited and hired talented team members, boosting department skills and expertise in areas of records and file management.
Education
GED
Skills
Team management
Leadership
Organizational leadership
Decision-making
Conflict resolution
Training & Development
Operational efficiency
Customer service focus
Sales support
Data management
Team motivation
Communication
Staff development
Timeline
Shift Lead
Round Top Brewing and Kitchen
10.2021 - 06.2026Read More
Bartender Shift Manager
Baca's 159 Junction
09.2020 - 03.2021Read More
Program Director
ARTS For Rural Texas
02.2013 - 09.2020Read More
La Cueva High School
GED
Read More