Michelle Cuthbertson
Kansas City,MO
Summary
Dedicated patient care assistant specializing in patient coordination and administrative support. Expertise in appointment scheduling, patient check-in, and ensuring chart accuracy while adhering to HIPAA guidelines. Recognized for effective communication and multitasking in high-pressure environments, contributing to streamlined operations and improved patient experiences.
Overview
28
28
years of professional experience
Work History
Patient Care Coordinator
Imaging For Women
Kansas City, MO
11.2021 - Current
- Ensured accurate patient chart checks, maintaining adherence to appointment timelines.
- Requested exam orders from providers via phone, facilitating timely scheduling.
- Verified check-in completion, expediting patient rooming for exams.
- Entered incoming faxes into charts for precise record-keeping.
- Prepared dressing areas and distributed charts promptly to technical staff.
- Oversaw seamless patient care flow throughout daily operations.
General Manager
Culver's Restaurant
Mission, KS
08.2012 - 09.2021
- Directed safety operations while ensuring compliance with FDA and OSHA requirements.
- Enhanced operational performance by developing effective business strategies and procedures.
- Managed shrink processes and inventory levels to implement corrective cost-saving actions.
- Designed sales and service strategies to boost revenue and improve customer retention.
Scheduler/Cashier
College Park Family Care
Stanley, KS
02.1998 - 02.1999
- Optimized calendar management by scheduling and confirming appointments efficiently.
- Processed payments and updated accounts to maintain accurate balance records.
- Facilitated connections between callers, departments, and professionals for prompt issue resolution.
Education
Associates of Business Managment - Business
Maple Woods Community College
Kansas City, MO12-2011
Skills
- Time management and scheduling
- Microsoft Office proficiency
- Insurance verification and healthcare documentation
- Patient registration and flow management
- Medical terminology expertise
- Patient care coordination
Relevant Coursework Completed
Technology Concepts in Healthcare
Medical Terminology
Fundamentals of Health Records
Computer Systems for Health Information Management Professionals
Timeline
Patient Care Coordinator
Imaging For Women
11.2021 - Current
General Manager
Culver's Restaurant
08.2012 - 09.2021
Scheduler/Cashier
College Park Family Care
02.1998 - 02.1999
Associates of Business Managment - Business
Maple Woods Community College