Michelle De Groot
Carmichael,CA
Summary
Customer Service Professional bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances client experiences by employing service-oriented behaviors, understanding client desires, and providing customized solutions to build loyalty. Uses independent decision-making skills and sound judgment to positively impact company success. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, and colleagues.
Overview
27
27
years of professional experience
Work History
Direct Sales Business Owner
Beauty Society
03.2021 - Current
- Trained and motivated employees to perform daily business functions.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Enhanced product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
- Consult with customers to assess needs and propose optimal solutions.
Front Line Operations
Kaiser Permanente Medical Center
02.2000 - Current
- Handle patient complaints and concerns and escalated to direct supervisor for quick resolution.
- Mentored new team members on POS system operation, customer service strategies and how to de-escalate volatile patients.
- Performed cash, card and check transactions to complete customer purchases.
- Worked closely with shift manager to solve problems and handle patient concerns.
Retail Sales Manager
LensCrafters
11.1996 - 02.2000
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Trained team members in successful strategies to meet operational and sales targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
Education
High School Diploma -
Del Campo High School
Fair Oaks, CAAssociate of Arts -
Sierra College
Rocklin, CASkills
- Incident Response
- Issue Resolution
- Team Leadership
- Professional Networking
- Customer Relations
- Articulate Communication
- Verbal and Written Communication
- Approachable and Outgoing
- Balanced Work Ethic
- Adaptable and Flexible
Timeline
Direct Sales Business Owner
Beauty Society
03.2021 - Current
Front Line Operations
Kaiser Permanente Medical Center
02.2000 - Current
Retail Sales Manager
LensCrafters
11.1996 - 02.2000
High School Diploma -
Del Campo High School
Associate of Arts -
Sierra College
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