Michelle Dofflemyer
Ashtabula,OH
Summary
Results-driven operations manager in wellness services with expertise in client scheduling and appointment coordination. Developed efficient inventory management processes and customer loyalty programs. Supervised receiving operations to ensure compliance with safety standards and maintained accurate transaction records. Negotiated with vendors to streamline operations and enhance service delivery.
Overview
10
10
years of post-secondary education
29
29
years of professional experience
Work History
Small Business Owner
The Holistic Approach
Conneaut, Ohio
06.2002 - Current
- Directed daily operations for Holistic Approach wellness services.
- Managed daily operations, including inventory control, vendor negotiations, and product pricing.
- Streamlined operational processes to increase efficiency and reduce costs.
- Implemented efficient processes for ordering inventory and tracking deliveries.
- Managed client scheduling and appointment coordination.
- Consulted with clients on holistic care needs.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Designed customer loyalty programs to increase sales revenue.
- Maintained accurate and complete records of all business transactions and interactions.
Shipping/Receiving Supervisor
Export Packaging
Colorado Springs, Colorado
09.1997 - 06.2004
- Supervised receiving operations for export packaging shipments and inbound materials.
- Coordinated dock schedules with carriers, vendors, and warehouse teams.
- Inspected incoming goods for damage, count accuracy, and packing compliance.
- Verified bills of lading, packing slips, and receiving documents.
- Directed unloading, sorting, and staging of export packaging inventory.
- Trained receiving staff on safety rules and handling procedures.
- Resolved shipment discrepancies with suppliers and internal departments.
Education
Doctorate In Naturopathic Medicine - Nutrition Sciences, Pathology, Anatomy
Bastyr University
09.2005 - 10.2008
Licensed And Nationally Certified - Massage Therapy, Alternative Therapies
Colorado Springs Academy of Therapeutic Massage
Colorado Springs, CO 09.2002 - 05.2004
MBA - Sports Medicine And Nutrition
University of Colorado
Colorado Springs, CO 08.1992 - 06.1997
Certificate Of Completion - Business, Travel And Tourism
McConnell Travel School
Minneapolis, MN 09.1990 - 05.1991
Chenoa High School
Chenoa, ILSkills
- Inventory management
- Vendor negotiations
- Financial management
- Order management
- Business operations
- Client consultation
- Customer service
- Staff training
- Problem solving
- Decision making
- Team leadership
- Team building
- Effective communication
- Interpersonal skills
- Delegation
- Attention to detail
- Reliability
- Professionalism
Timeline
Doctorate In Naturopathic Medicine - Nutrition Sciences, Pathology, Anatomy
Bastyr University
09.2005 - 10.2008
Licensed And Nationally Certified - Massage Therapy, Alternative Therapies
Colorado Springs Academy of Therapeutic Massage
09.2002 - 05.2004
Small Business Owner
The Holistic Approach
06.2002 - Current
Shipping/Receiving Supervisor
Export Packaging
09.1997 - 06.2004
MBA - Sports Medicine And Nutrition
University of Colorado
08.1992 - 06.1997
Certificate Of Completion - Business, Travel And Tourism
McConnell Travel School
09.1990 - 05.1991
Chenoa High School