Michelle Donald
Beaumont
Summary
Seeking an entry level Medical Receptionist Position where my dynamic skills and personality would be an asset. I am looking for a place with advancement opportunities in a progressive medical facility.
Overview
14
14
years of professional experience
Work History
Medical Receptionist
Riceland Healthcare
02.2021 - Current
- Check patients in/out
- I also assist with lab orders, office notes, and scanning
- Medical billing, insurance verification as patients arrive to the clinic or schedule appointments
- Customer Service, I call the insurance company or verify via computer if patients active or inactive
- Responsible for budget, medical and other administrative documents, to include updating, maintaining, researching, inventorying and filing records
Receptionist
Best Care Pediatrics/MD Kids
09.2015 - 03.2017
- My responsibilities are checking in patients, scheduled appointments, and verify insurance
- I have gathered information and completed routine reports, such as a monthly consolidating reports in a timely manner
- I have use Microsoft Access and Microsoft Excel.
Customer Service Representative
West Corporation Call Center
08.2012 - 09.2015
- Follow a standard set of procedures and scrips to determine customer needs and overcome customers objective
- Increase company sales and grow the business by consulting with customers via phone
- Preform great Customer Service
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Special Education Student Aide
Beaumont Independent School District
03.2010 - 06.2012
- Enhanced student comprehension by implementing individualized education plans tailored to each student''s needs.
- Collaborated with special education teachers to develop and modify lesson plans for optimal learning experiences.
- Assisted students in achieving their academic goals through one-on-one tutoring and small group instruction.
- Provided emotional support for students, promoting a positive learning environment that fostered personal growth and development.
Education
Associate's degree - Medical Assistant
Kaplan College
Beaumont, TXHigh school diploma - undefined
Central Medical Magnet High School
Beaumont, TXSkills
- CPR
- Organizational Skills
- Time Management
- Insurance Verification
- Medical Records
- Medical Scheduling
- Intake
- Customer Service
- Social Skills Development
- Communication Strategies
- Collaborative Teamwork
Timeline
Medical Receptionist
Riceland Healthcare
02.2021 - Current
Receptionist
Best Care Pediatrics/MD Kids
09.2015 - 03.2017
Customer Service Representative
West Corporation Call Center
08.2012 - 09.2015
Special Education Student Aide
Beaumont Independent School District
03.2010 - 06.2012
Associate's degree - Medical Assistant
Kaplan College
High school diploma - undefined
Central Medical Magnet High School
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