Michelle Douris
Collegeville,PA
Summary
Dynamic and results-driven professional with extensive experience in inventory management and customer service at Walgreens. Proven track record of maximizing sales and enhancing customer satisfaction through effective merchandising strategies and employee supervision. Skilled in promotional planning, achieving a notable increase in sales through targeted initiatives.
Overview
25
25
years of professional experience
Work History
Assistant Deli Manager
Render's Warehouse Markets
07.2024 - Current
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Increased sales % through suggestive selling of promotional items.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Verified inventory computations by comparing to physical counts of stock, investigating discrepancies with manager.
Operations Supervisor
CVS Pharmacy
03.2022 - 07.2023
- Completed bi-weekly payroll for employees.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
Deli Manager
Weis
07.2013 - 03.2015
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
- Set schedules for staff by planning and designating shifts and hours.
- Achieved high customer satisfaction ratings with thorough training and effective customer service policies.
- Inventoried food products and associated materials on weekly basis.
- Observed quality assurance standards to optimize freshness of deli products.
Assistant Manager
Wawa Food Markets
06.2012 - 07.2013
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Store Manager
Walgreens
01.2001 - 07.2010
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Skills
- Inventory management
- Task delegation
- Nutritional advice
- Promotional planning
- Customer service
- Communication
- Customer engagement
- Employee supervision
- Profit and loss
- Merchandising strategies
- Supply ordering
Timeline
Assistant Deli Manager
Render's Warehouse Markets
07.2024 - Current
Operations Supervisor
CVS Pharmacy
03.2022 - 07.2023
Deli Manager
Weis
07.2013 - 03.2015
Assistant Manager
Wawa Food Markets
06.2012 - 07.2013
Store Manager
Walgreens
01.2001 - 07.2010