Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Downing

Phoenix,AZ

Summary

Dedicated administrative assistant, adept in the sensitivity of confidentiality , while producing high-quality work. Skilled in verbal and written communication and capable of utilizing all commonly used office tools. Experienced in generating social media awareness via Instagram, Facebook and LinkedIn. Proficient in mortgage rules and regulations (NMLS License) obtained 2021. Forte is composed multi-tasking in a busy environment. Reliable and conscientious, with 18+ years of providing professional office support

Overview

12
12
years of professional experience

Work History

Executive Administrative Assistant

Caliber Home Loans
Sandwich, IL
12.2019 - 02.2021
  • Acted as "right hand" to successful mortgage broker in region
  • Obtained underwriting approval by following outlined recommendations and submitting appropriate packages
  • Identified problematic loans with frequent account and payment reviews
  • Calculated interest, principle and payments, verifying figures and correcting discrepancies
  • Located applicant financial and personal information from sources such as credit bureaus and employers
  • Coordinated loan closings
  • Handled issues at any stage in loan process by contacting customers by phone, email, or letter
  • Supported customers throughout application and closing processeatabase maintenance
  • Reviewed activities for produs
  • Assisted with tasks and work duties during slow periods to maintain team productivity, including dction team to complete tasks on time.

Assistant

Swanson Real Estate
Sandwich, IL
02.2016 - 09.2019
  • Provided all areas of support to the managing broker
  • Identified clients through social media marketing and personalized engagement
  • Managed high volume of business through expert handling of appointments, communications, and contracts
  • Developed ongoing pipeline of business through strong networking and solid partnerships
  • Managed smooth operation of office including licensing and inter-office communication
  • Implemented and maintained client database
  • Created and managed social media accounts for promotional purposes
  • Wrote and edited weekly advertisements for listings
  • Executed completion of real estate sales from inception to close, including scheduling of pertinent check-points
  • Assisted with initial listing appointments, appraisals and home inspections

Membership Experience Supervisor

Fox Valley Family YMCA
Sandwich, IL
01.2014 - 02.2016
  • Facilitated membership tours/sales
  • Corrected and researched documentation to ensure a match of accuracy for membership database
  • Ordered inventory and order supplies
  • Provided correspondence with local businesses and members, including donation requests, appreciation acknowledgement and promotion of fundraising events
  • Encouraged member engagement by example

Front Office Administrator

H&R Block
Sandwich, IL
01.2009 - 01.2014
  • Prepared professional business correspondence, including letters, invoices, and basic contract language
  • Handled high volume of calls, while skillfully managing multi-line telephone system to answer questions, route calls, and take messages
  • Responsible for all file demands, including scanning, indexing, and storing physical records
  • Preserved customer loyalty by quickly and completely resolving complaints
  • Planned office events, including schedule, food and decorations in compliance with budgetary standards
  • Primarily responsible for professional correspondence

Education

Bachelor of Science - Journalism, Psychology

Southern Illinois University Carbondale
Carbondale, IL
05.1989

Associate of Science - Journalism

Southern Illinois University Carbondale
Carbondale, IL
05.1989

Skills

  • Microsoft Office
  • Problem Solving
  • Detail-Oriented
  • Work Prioritization
  • Conflict Resolution
  • Document Filing and Retrieval
  • Executive Schedule Management

Timeline

Executive Administrative Assistant

Caliber Home Loans
12.2019 - 02.2021

Assistant

Swanson Real Estate
02.2016 - 09.2019

Membership Experience Supervisor

Fox Valley Family YMCA
01.2014 - 02.2016

Front Office Administrator

H&R Block
01.2009 - 01.2014

Bachelor of Science - Journalism, Psychology

Southern Illinois University Carbondale

Associate of Science - Journalism

Southern Illinois University Carbondale
Michelle Downing