Michelle Duncan
Detroit,MI
Summary
Highly motivated [Type] Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
24
24
years of professional experience
Work History
Sales Associate
Vortech Pharmaceuticles
06.2004 - 07.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Increased sales by offering advice on purchases and promoting additional products.
Head Bank Teller
Standard Federal Bank
02.1996 - 06.2004
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Processed customer transactions promptly, minimizing wait times.
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service.
- Stocked supplies for customers and personal teller station.
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Education
High School Diploma -
Mackenzie High School
Detroit, MI06.1988
Skills
- Customer Service
- Upselling Techniques
- Dispute Mediation
- Inventory Control Procedures
- Cash Handling
- Order Processing
- Membership Sales
Timeline
Sales Associate
Vortech Pharmaceuticles
06.2004 - 07.2020
Head Bank Teller
Standard Federal Bank
02.1996 - 06.2004
High School Diploma -
Mackenzie High School
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