Michelle Fain
Bedford County Public Schools
Lynchburg,VA
50
years of professional experience
Versatile professional with a strong background in education and family services. Known for effective communication and adaptability, successfully collaborating with multidisciplinary teams to address individual needs and enhance service delivery.
Work History
Substitute Teacher
2 Months- Facilitated classroom activities to support learning objectives and student engagement.
- Implemented lesson plans developed by primary teachers, ensuring continuity in education.
- Managed classroom behavior by applying effective disciplinary techniques and maintaining a positive environment.
- Collaborated with staff to address individual student needs and adapt teaching methods accordingly.
Family Services Specialist
1 Year 1 Month- Assessed client needs to provide appropriate resources and referrals.
- Developed individualized service plans in collaboration with families and community partners.
- Facilitated family meetings to discuss progress and address concerns effectively.
- Monitored case progress to ensure compliance with state regulations and policies.
Family Services Specialist
2 Years 6 Months- Conducted home visits to evaluate family dynamics and provide support services.
- Coordinated with local agencies to enhance service delivery and resource availability.
- Implemented training workshops for families on available community resources and support systems.
- Maintained accurate documentation of case notes, assessments, and service plans in databases.
Family Services Specialist
7 Years 3 Months- Maintained confidential records and documentation in [Type] database.
- Attended and participated staff meetings and training seminars.
- Increased family stability by providing crisis intervention and connecting them to appropriate community supports.
- Mentored new staff members as they navigated the complexities of family services work; sharing knowledge and expertise to enhance overall team performance.
Eligibility Specialist
13 Years 1 Month- Assessed client eligibility for various assistance programs, ensuring compliance with federal and state regulations.
- Analyzed and processed applications, verifying documentation and maintaining accurate records in eligibility systems.
- Provided training and guidance to new staff on eligibility determination processes and system usage.
- Collaborated with multidisciplinary teams to resolve complex eligibility issues and enhance service delivery.
Spanish Teacher
3 Years 10 Months- Developed engaging Spanish curriculum aligned with state standards to enhance student learning outcomes.
- Implemented innovative teaching strategies to foster a dynamic and inclusive classroom environment.
- Conducted assessments to evaluate student progress and adjust instructional methods accordingly.
- Collaborated with colleagues to integrate cross-cultural perspectives into lesson plans and activities.
Customer Service Representative
21 Years 2 Months- Resolved customer inquiries effectively, enhancing overall satisfaction and loyalty.
- Managed claims processing, ensuring compliance with company policies and procedures.
- Trained new staff on operational protocols and customer service best practices.
Education
Master of Arts - Human Services-Business
Master of Arts - Human Services-Management And Leadership
Master of Arts - Interdisciplinary Studies
Bachelor of Arts - French/Spanish
Skills
Classroom management
Adaptable
Relationship building and management
Student engagement
Positive reinforcement
Complex Problem-solving
Compliance
Creative problem solving
Results-focused
Creative thinking
Critical thinking
Teamwork and collaboration
Relationship building
Attention to detail
Excellent communication
Timeline
Substitute Teacher
Bedford County Public Schools
08.2026 - CurrentRead More
Family Services Specialist
Appomattox County DSS
02.2025 - 03.2026Read More
Family Services Specialist
Nelson County DDS
04.2022 - 10.2024Read More
Family Services Specialist
Amherst County DSS
01.2016 - 04.2023Read More
Eligibility Specialist
Bedford DSS
09.2003 - 10.2016Read More
Spanish Teacher
Amherst County Public Schools
08.1999 - 06.2003Read More
Customer Service Representative
Nationwide Insurance Company
02.1977 - 04.1998Read More
Liberty University
Master of Arts from Human Services-Business
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Liberty University
Master of Arts from Human Services-Management And Leadership
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Liberty University
Master of Arts from Interdisciplinary Studies
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Kentucky State University
Bachelor of Arts from French/Spanish
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