Paula Farias
Phoenix,AZ
Summary
Dedicated Patient Care Coordinator with expertise in appointment scheduling and transportation management. Known for effective complaint resolution and fostering positive patient experiences.
Overview
3
3
years of professional experience
Work History
Patient Care Coordinator
Mountain park health center
Phoenix , Az
06.2023 - 03.2025
- Coordinated patient appointments and managed scheduling to enhance care delivery.
- Assisted patients with insurance inquiries and verified eligibility for services.
- Resolved patient complaints with empathy and professionalism to improve patient satisfaction.
- Scheduled appointments for patients and coordinated follow-up visits.
- Created positive environment for patients, family members, and staff through excellent customer service.
Customer Service Representative
Medical Transportation Brokerage of Arizona
Phoenix, Az
01.2022 - 04.2023
- Facilitated scheduling of medical transportation services for clients, enhancing service accessibility.
- Communicated with drivers to ensure timely pickups and drop-offs.
- Addressed customer inquiries about transportation policies and procedures, ensuring clarity and compliance.
- Resolved customer complaints with empathy and professionalism.
- Organized transportation schedules to optimize timely deliveries and pickups, improving overall service reliability.
Education
High School Diploma -
Quest High School
Phoenix, AZ05-2016
Skills
- Appointment scheduling
- Transportation coordination
- Customer relationship management
- Complaint resolution
Timeline
Patient Care Coordinator
Mountain park health center
06.2023 - 03.2025
Customer Service Representative
Medical Transportation Brokerage of Arizona
01.2022 - 04.2023
High School Diploma -
Quest High School