Michelle Farro
Katy
Summary
Motivated and dependable college senior pursuing a B.A. in Psychology with a minor in Business Administration at the University of Houston. Seeking a full-time position that accommodates a college schedule, where I can apply strong leadership, communication, and customer service skills. Anticipated graduation: Spring 2026.
Overview
3
3
years of professional experience
Work History
Starting Line Team Lead
Andretti Indoor Karting & Games
07.2024 - Current
- Supervise and guide team members during shifts to ensure smooth operations and exceptional guest service.
- Perform inventory counts and assist with product restocking.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Trained new team members, promoting understanding of policies and customer service standards.
- Assist in guest recovery through resolving guest concerns and act as the first point of customer service for issues.
- Handle returns, exchanges, and transactions using POS systems with accuracy and efficiency.
- Ensuring accuracy when cash handling.
Babysitter
Hess Family
05.2023 - Current
- Responsible for providing childcare for two children during weekly evening shifts ensuring their safety
Team Member
Andretti Indoor Karting & Games
12.2023 - 07.2024
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Addressed and resolved customer complaints in polite and professional manner.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
Party Host
Main Event Entertainment
02.2023 - 08.2023
- Delivered high-quality service to ensure successful, smooth-running parties and events
- Coordinated food service, activity schedules, and guest interaction with both children and parents
- Communicated effectively with families to address concerns and tailor experiences
Sales Associate / Bear Builder
Build-A-Bear Workshop
09.2022 - 02.2023
- Provided personalized retail service to guests of all ages, enhancing in-store experience
- Operated POS system and processed transactions
- Hosted in-store parties and assisted guests through each step of the Build-A-Bear process
Education
B.A. - Psychology, Minor in Business Administration
University of Houston – Main Campus
Houston, TX05.2026
High School -
Morton Ranch High School
Katy, TX05-2022
Skills
- POS System Proficiency
- Excellent Communication
- Customer Service-Oriented
- Problem Solving
- Team Leadership
- Organizational skills
- Employee training
- Team supervision
Timeline
Starting Line Team Lead
Andretti Indoor Karting & Games
07.2024 - Current
Team Member
Andretti Indoor Karting & Games
12.2023 - 07.2024
Babysitter
Hess Family
05.2023 - Current
Party Host
Main Event Entertainment
02.2023 - 08.2023
Sales Associate / Bear Builder
Build-A-Bear Workshop
09.2022 - 02.2023
B.A. - Psychology, Minor in Business Administration
University of Houston – Main Campus
High School -
Morton Ranch High School
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