Michelle Feneis
Dickinson
Summary
Dynamic retail professional with a proven track record at Scheels, excelling in team management and customer relationships. Successfully developed training programs that enhanced staff performance and drove sales growth. Expert in store operations and merchandise display, fostering a collaborative environment that prioritizes exceptional service and operational efficiency.
Overview
11
11
years of professional experience
Work History
Assistant Store Leader
Scheels
07.2014 - 05.2023
- Led daily store operations to ensure exceptional customer service and inventory management.
- Mentored team members, fostering a collaborative environment focused on professional growth.
- Developed training programs to enhance staff knowledge of products and sales techniques.
- Streamlined merchandise presentation, resulting in improved customer engagement and sales performance.
- Analyzed sales data to identify trends and inform strategic product placement decisions.
- Assisted with the successful launch of promotional campaigns, leading to increased sales during peak periods.
- Built relationships with team members to encourage willingness to address concerns and issues.
- Streamlined store operations by effectively scheduling staff and managing resources to meet demand.
Leader- Men's Department
JCPenney
09.2012 - 04.2014
- Trained employees on services and assigned duties.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Answered questions about store policies and addressed customer concerns.
Education
High School Diploma -
Bishop Ryan High School
Minot, NDSkills
- Customer relationships
- Store operations
- Team management
- Team development
- Staff management
- Employee scheduling
- Merchandise display
- Stock management
- Sales promotions
- Friendly and positive
- Store opening and closing
Timeline
Assistant Store Leader
Scheels
07.2014 - 05.2023
Leader- Men's Department
JCPenney
09.2012 - 04.2014
High School Diploma -
Bishop Ryan High School