Michelle Fields-Ellison
Sterling Heights,MI
Summary
Dynamic Table Games Supervisor with a proven track record at MGM Grand Detroit Casino, excelling in staff management and customer service. Expert in training and mentoring teams, driving improvements in guest satisfaction through effective problem-solving and decision-making. Committed to fostering a culture of excellence and achieving operational goals.
Overview
9
9
years of professional experience
Work History
Table Games for Supervisor
MGM Grand Detroit Casino
Detroit, MI
12.2017 - Current
- Supervised daily operations to ensure compliance with safety and regulatory standards.
- Coordinated staff scheduling to optimize coverage during peak service hours.
- Trained team members on customer service protocols and operational procedures.
- Monitored performance metrics to identify areas for improvement in service delivery.
- Resolved guest complaints effectively, improving overall customer satisfaction ratings.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Table Games for Supervisor
Mgm National Harbor
Maryland
05.2017 - 12.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Education
High School Diploma -
Southeastern Hs
Detroit, MI09.1993
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
Timeline
Table Games for Supervisor
MGM Grand Detroit Casino
12.2017 - Current
Table Games for Supervisor
Mgm National Harbor
05.2017 - 12.2017
High School Diploma -
Southeastern Hs